About the role

We’re looking for a highly capable Operations Analyst to support and maintain business-critical applications across the enterprise. You’ll be the go-to for Level 2 support, application lifecycle management, and operational stability, specifically across Genesys Cloud and SharePoint Online, alongside broader Microsoft 365 platforms. This is a hands-on, technical role suited to someone passionate about operational excellence and continuous improvement.

Key Responsibilities

• Provide Level 2 application and platform support across business systems including Genesys and SharePoint;
• Investigate and remediate security vulnerabilities in collaboration with the Security Operations Centre;
• Coordinate support activities with third-party vendors and internal stakeholders;
• Drive operational efficiency by contributing to process documentation and improvements;
• Support cloud platforms including Microsoft Azure, Genesys Cloud, and M365;
• Monitor and respond to alerts using tools like Dynatrace or Splunk;
• Deliver reporting on system performance, availability, and compliance.

Key Requirements

• Minimum 2 -3 years of experience in Level 2 application/platform support;
• Proven experience supporting Genesys Cloud and SharePoint Online;
• Strong understanding of ITIL principles and operational best practice;
• Excellent communication, coordination, and documentation skills;
• Experience working with cloud platforms (Azure/OCI) and monitoring tools;
• Familiarity with DevOps tools (e.g. GitHub, Jenkins) and Agile methodologies;
• Degress in IT and relevant certifications.

Click the APPLY button and submit your resume. Please be advised our screening process will take approximately 3 to 5 business days from the date this ad was posted. From here, only shortlisted candidates will be contacted.