at Hotel Group

Our properties provide an idyllic escape in a relaxed atmosphere, whilst offering all the special touches you would expect from at Hotel Group. at Hotel Group is a progressive, innovative, Australian, and privately owned hotel management company specialising in strata titled apartment hotel management.

The Role

at Hotel Group is currently seeking highly motivated, well-presented, energetic person who enjoys providing great service with a smile, to join our team as a Full Time Guest Service Agent at our newest property Mantra Nelson Bay. You will work a flexible roster, which includes weekend shifts.

Duties and Responsibilities:

General front office duties – checking guests in & out

Maintaining guest's accounts with accuracy

Ensure a very high level of customer service is constantly maintained

Maintain good communication and work relationships in all hotel areas and with all properties

Processing large volumes of reservations in a timely and professional manner

Timely email management

The successful candidate will have:

Positive and “Can Do” attitude, strong work ethic and ability to work independently

Excellent interpersonal and communication skills

Commitment to delivering a high level of customer service

Flexibility to respond to a variety of different work situations

The ability to multi task and demonstrate initiative

Excellent computer skills in the Office Suite

If you believe this role is right for you, and you are able to work weekends, please submit your resume and cover letter* addressing the above criteria, by selecting the 'Apply for this job' button.

*In your cover letter please advise if you are located in the area, alternatively please provide details on your plans to relocate to the area.

Please note, only our short-listed candidates will be contacted.