The Opportunity

This is a high-impact opportunity for a ServiceNow Architect with strong experience in IT Operations Management (ITOM) to lead enterprise-grade solution design and implementation. In this senior, billable role, you'll work with major clients to translate complex service operations needs into scalable ServiceNow solutions-particularly within ITOM domains. Your hands-on expertise, platform knowledge, and ability to align technology with business outcomes will drive meaningful results across client environments.

About the Role

You'll lead technical delivery across ServiceNow consulting engagements with a strong emphasis on ITOM architecture.

• Architect and implement ServiceNow ITOM solutions including Discovery, CMDB, Event Management and Service Mapping
• Deliver technically sound and scalable designs across diverse client environments
• Participate in stakeholder workshops to define and showcase service operations strategies
• Act as the ITOM subject matter expert in client-facing and delivery settings
• Support integration of ITOM with other ServiceNow modules (e.g., ITSM, ITAM)
• Guide and mentor junior consultants and developers, elevating ITOM delivery capability

About You

You're a senior ServiceNow specialist with a deep understanding of ITOM capabilities and a track record of successful delivery across complex programs.

• Hands-on ServiceNow experience, with proven ITOM implementation expertise
• Certified in CSA and CIS-ITSM; CIS-ITOM highly regarded
• Strong grasp of CMDB design, Discovery, MID Server configuration and integrations
• Proficiency with JavaScript, HTML, CSS and Agile delivery frameworks
• Excellent stakeholder engagement and technical communication skills
• Confident leading solution architecture, mentoring others and ensuring best-practice outcomes

The Benefits

• Initial 3-month contract with strong scope for extension - scope to convert to permanent
• Work across a range of key clients
• Hybrid working with 1-2 days in office
• Open to candidates from Melbourne or Sydney

How to Apply

Please apply with current resume in Microsoft Word format only (.doc or .docx). If you would like to have a confidential discussion, please contact Sam Byrne on [email protected], quoting reference JN -072025-40718. Want to know more about Davidson? Visit us at www.davidsonwp.com