• Annual base salary from $142,838 - $150,860 plus 17% superannuation (salary will be commensurate with skills and experience)
• Full Time, fixed-term role for 2 years
• Based at Macquarie University, Wallumattagal Campus, North Ryde with hybrid work arrangements

About the role

We are searching for a seasoned training professional, passionate about digital transformation, who'll play a pivotal role in leading the development of high-quality role-based learning and end-user support solutions for the student 360 (S360) program, enabling business users to operate successfully a large digital transformation program.

We are seeking an experienced professional to analyse staff learning needs and drive the planning and development of comprehensive, effective and audience and culturally appropriate learning and training solutions to enable business users to operate successfully with new business processes, reports, data and Salesforce CRM functionality.

You'll be key to equipping our staff to perform their roles effectively in the new ways of working being introduced via the successful implementation of an advanced student CRM (Salesforce). By doing so, you'll contribute to the fulfillment of Macquarie University's vision for comprehensive student and partner engagement and service delivery. This is an excellent opportunity to contribute to our university's digital transformation journey.

The Student CRM Program is delivering a cutting-edge student CRM (Salesforce) to achieve holistic student engagement and service delivery, enabling the University to:

• Provide a unified, 360-degree view of each student for improved engagement (while ensuring privacy protection).
• Transform service delivery to enhance student experience and connection with the University by providing personalised services to support students throughout their journey.
• Implement a technology platform adaptable to evolving University needs, fostering individualised student interaction.
• Acquire insights and analytics across the student journey, refining student and partner services and experiences.
• Phase out legacy systems.

You will report directly to the S360 Change Lead, engaging with, and supporting our staff community from senior leaders to individual team members. You'll be part of a multi-discipline project team all working to ensure we deliver tangible value to our staff, students and corporate partners.

About you

You'll be a self-starting individual with excellent work organisation and time management skills and ability to remain resilient when under pressure. You will have expertise in the planning and development of leading practice, digital learning solutions, including the use of authoring software such as Articulate, as well as being an experienced trainer.

You will enjoy working in a dynamic environment, applying a methodical and consultative approach in your work, and be motivated to deliver work outputs that are of a consistent high quality.

About us

Digital Transformation is one of the six fundamental commitments of the University Operating Plan: to embrace emerging technologies to better connect, engage, and collaborate. The core focus of the University's Digital Transformation Roadmap and Strategy is enabling the objectives of Students First through five key focus areas, seeking to drive excellent experiences and outcomes in every dimension of students' interactions with the University.

You will support the program and project teams to deliver priority projects from the Macquarie University digital transformation strategy.

Macquarie is a university engaged with the real and often complex problems and opportunities that define our lives. Since our foundation 60 years ago, we have aspired to be a different type of university. Over the years, we have grown to become the centre of a vibrant local and global community. Connect with us today.

About you

You'll be a self-starting individual with excellent work organisation and time management skills and ability to remain resilient when under pressure. You will have expertise in the planning and development of leading practice, digital learning solutions, including the use of authoring software such as Articulate, as well as being an experienced trainer.

You will enjoy working in a dynamic environment, applying a methodical and consultative approach in your work, and be motivated to deliver work outputs that are of a consistent high quality.

How to apply
Please apply online and attach your resume and a separate cover letter that outlines how you meet the selection criteria below:

• Tertiary qualification in a relevant discipline and/or equivalent experience. Certificate IV in Training and Assessment.
• Extensive experience in the planning, development and delivery of high-quality learning solutions in the context of complex IT programs.
• Extensive experience in the development of eLearning, instructional videos, and user guides.
• Expert-level capability in the use of Articulate 360, Camtasia and other learning software.
• Experience in administration of Learning Management Systems.
• Exposure to using Digital Adoption Solutions and developing in-application help and other forms of guided learning to promote productivity.
• Experience in leading and coaching other Instructional Designers and Training professionals.
• Exceptional stakeholder engagement and communications skills (written and verbal), with the ability to integrate business processes, data standards and technology into learning solutions for non-technical audiences including senior and executive management level.
• Proven team player with strong relationship management skills and a customer-centric outlook.
• Demonstrated resilience and adaptability in a fast-paced environment, while sustaining deadlines.
• Strong self-management skills to work autonomously while also collaborating with fellow members of the program.

*This position requires a criminal record check.

Role-specific Enquiries: Ebony Blackwell, S360 Program Change Lead via [email protected]

Applications Close: 18 July 2025 at 11:59pm (AEST)

We reserve the right to progress or decline an application prior to the application closing date.

Why work at Macquarie

We rank amongst the top employers in the Australian Workplace Employers Index, having recently earned a five-star rating in the QS World Rankings with the highest rating for employability.

Our prime location, we are walking distance from Macquarie University Metro Station and Macquarie Shopping Centre. Not only are we close, take a look at our benefits on offer:

• 17% Superannuation
• Subsidised onsite parking options
• Flexible working options
• Training and professional development
• Onsite childcare facilities
• Discounted health insurance (Medibank)
• Onsite vacation care
• Employee Assistance Program
• Subsidised membership at the Sport & Aquatic Centre
• Onsite GP, imaging & physio clinics

A Place Where You Belong

At Macquarie, we believe diversity makes us stronger, inclusion drives our success, and belonging inspires us to do our best work. We are proud to foster a community where different backgrounds, identities, and experiences are valued, and where our people are empowered to thrive through supportive leadership, shared responsibility, and a deep commitment to genuine care and respect for our community. Find out more about our vision for a truly inclusive workplace in our Diversity, Inclusion and Belonging Framework.

Flexible Work

At Macquarie, we believe by providing flexibility in when, where and how work is done, we can support our staff to manage their personal commitments, while optimising their work performance and contributions to the University. See how we lead in flexible work to enable an outcome focused and inclusive workplace. To learn more about our culture and hiring process, explore our Candidate Resource Hub.