• Full-time (hybrid), permanent role in South Brisbane
• High level admin/customer services with some financial experience
• No parking (5 minute walk from train)

The Company

Edutemps are proud to be partnering with a values-led Registered Training Organisation (RTO) that provides nationally recognised training to learners across Australia. Known for their commitment to excellence and innovation, they are seeking a motivated and detail-oriented Business Support Officer to join their collaborative team.

The Role

This is an exciting, full-time permanent opportunity for a skilled all-rounder who thrives in dynamic environments. You will provide customer service, administrative, financial, and executive support to ensure smooth day-to-day operations. Based in South Brisbane, this position plays a key role in supporting students, trainers, and internal stakeholders across the organisation. This is a hybrid role (3 days office and 2 days working from home).

Key Responsibilities

• Deliver prompt and professional service to students and partners via phone, email, and ticketing systems
• Respond to voicemails within 60 minutes and action all support tickets within 24 hours
• Manage online shop orders, inventory levels, and courier logistics
• Process accounts payable/receivable, invoicing, credit notes, and payroll using Xero
• Maintain accurate financial records including daily reconciliations and monthly reporting
• Support students with course logins, enrolments, and certificate verifications
• Coordinate meetings, events, and travel arrangements for executives and staff
• Assist with conference planning, student orientations, and internal communications
• Prepare weekly and monthly reports; track payments and partner subscriptions
• Update pricing and product information across Shopify, website, and CRM platforms

The Successful Candidate

• Certificate IV (or higher) in Business Administration, Office Management, or related discipline
• Minimum 2–3 years of experience in a customer service or administrative role, ideally within an RTO
• Proficient in Microsoft Office Suite, Xero, and student or customer management systems (e.g. SMS/CRM)
• Strong communication and interpersonal skills with a customer-first mindset
• Highly organised with excellent time management and attention to detail
• Comfortable working across multiple systems, with the ability to follow and refine business processes
• TAE qualification desirable but not essential

If this opportunity sounds like your next career move, we would love to hear from you! For a confidential discussion/interview, please submit your resume by clicking the ‘Apply Now’ button. Please note that only shortlisted candidates will be contacted.

Edutemps is an Educational Support Agency providing business solutions across staffing, compliance, learning design and professional development for education organisations.