
Handover Specialist & Customer Service
Eagers Automotive Limited
Posted 8 days ago
BYD Customer Delivery Centre Holt Street Eagle farm are looking for a Handover specialist to join our busy dealership!
BYD is the most exciting car brand in Australia with significant growth and as a result, we’re looking for motivated, enthusiastic, and customer centric people to get in now!
We are seeking a full-time Handover Specialist with exceptional customer service, to manage the end-to-end delivery process for our vehicles. This is a hands-on role that will report directly to the management team. This role will have you handling our delivery process from ordering through to deliver to our customers.
At Eagers Automotive we are working towards our vision of being Australia’s most admired Automotive Group and we have the talent to make it happen, along with 110 years of rich company history as a legacy. With over 8,000 employees across Australia and NZ, and a footprint in every capital city- there are endless options for progressing your career. We are more than just automotive retailing; we are a multi-faceted cohort of great people doing great things.
About this role
Contacting customers to provide updates on the status of their new vehicle
Preparing all delivery documents for guests in advance of their collection
Confirming with our preparation team as to the estimated completion of the customers car
Confirming funds have been received for customer purchases enabling handover of new car
Building strong relationships between clients and the dealership
Driving and enhancing the dealerships processes to achieve results
About you
Experience in dealing with customers over the phone and face to face
Ability to remain highly organized and detail orientated
Strong communication skills; both written and verbal
Team orientated and self-managed
Hard working and self-motivated with a strong work ethic
The drive to exceed targets and expectations
Computer literacy
A current driver's license is essential for this role
What’s on offer:
An above award salary
Support from an experienced team and employee-centric Manager
Opportunities for personal and professional development
A pathway to further opportunities within the Group
Ongoing training - WE invest in YOU!
A staff rewards program with highly valued prizes
Discounted health insurance, finance & insurance
Employee purchase policy
Wellness initiatives: Gym Discount
Employee assistance program
Novated leasing and vehicle subscription offers & more
As part of Eagers Automotive, we strongly believe in our Core Values: Integrity | Inclusiveness | Owner’s Mindset | Agility
About Eagers Automotive Limited
Eagers Automotive Limited is the leading automotive retail group in Australia and New Zealand, with a long and proud history of over 110 years.
We are Australasia's largest and most dynamic automotive retailer employing over 8,000 team members across 300 dealerships and growing.
Our core business consists of the ownership and operation of motor vehicle dealerships. We provide full facilities including the sale of new and used vehicles, service, parts and the facilitation of allied consumer finance.
Our operations are located across Brisbane, regional Queensland, Adelaide, Darwin, Melbourne, Perth, Sydney, the Newcastle/Hunter Valley region of New South Wales, ACT, Tasmania and Auckland.
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