BYD Customer Delivery Centre Holt Street Eagle farm are looking for a Handover specialist to join our busy dealership!

BYD is the most exciting car brand in Australia with significant growth and as a result, we’re looking for motivated, enthusiastic, and customer centric people to get in now!

We are seeking a full-time Handover Specialist with exceptional customer service, to manage the end-to-end delivery process for our vehicles. This is a hands-on role that will report directly to the management team. This role will have you handling our delivery process from ordering through to deliver to our customers.

At Eagers Automotive we are working towards our vision of being Australia’s most admired Automotive Group and we have the talent to make it happen, along with 110 years of rich company history as a legacy. With over 8,000 employees across Australia and NZ, and a footprint in every capital city- there are endless options for progressing your career. We are more than just automotive retailing; we are a multi-faceted cohort of great people doing great things.

About this role

Contacting customers to provide updates on the status of their new vehicle

Preparing all delivery documents for guests in advance of their collection

Confirming with our preparation team as to the estimated completion of the customers car

Confirming funds have been received for customer purchases enabling handover of new car

Building strong relationships between clients and the dealership

Driving and enhancing the dealerships processes to achieve results

About you

Experience in dealing with customers over the phone and face to face

Ability to remain highly organized and detail orientated

Strong communication skills; both written and verbal

Team orientated and self-managed

Hard working and self-motivated with a strong work ethic

The drive to exceed targets and expectations

Computer literacy

A current driver's license is essential for this role

What’s on offer:

An above award salary

Support from an experienced team and employee-centric Manager

Opportunities for personal and professional development

A pathway to further opportunities within the Group

Ongoing training - WE invest in YOU!

A staff rewards program with highly valued prizes

Discounted health insurance, finance & insurance

Employee purchase policy

Wellness initiatives: Gym Discount

Employee assistance program

Novated leasing and vehicle subscription offers & more

As part of Eagers Automotive, we strongly believe in our Core Values: Integrity | Inclusiveness | Owner’s Mindset | Agility