Service Manager – NDIS Provider | Full-Time | Victoria
Auslife Disability Care – Braybrook or Melbourne CBD
$120,000 + Super + Performance Bonuses | Leadership Role | Immediate Start

About Us

Auslife Disability Care is one of Victoria’s fastest-growing NDIS providers, delivering high-quality services in Supported Independent Living (SIL), SDA, Community Access, and in-home support. Our commitment to innovation, person-centred care, and operational excellence has made us a trusted name in the NDIS sector.

As we continue to grow, we’re on the lookout for a highly motivated, experienced, and compassionate Service Manager to join our leadership team.

About the Role

Reporting directly to the CEO, this role will lead day-to-day operations across multiple programs and locations. You’ll ensure service quality, manage a passionate support team, drive participant engagement, and maintain compliance with NDIS Practice Standards.

This is a hands-on leadership role ideal for someone who thrives in a fast-paced environment and is passionate about making a real difference.

Key Responsibilities

Lead, mentor, and supervise support workers and team leaders

Ensure service excellence across SIL, STA, community access, and personal care

Recruit and onboard new NDIS participants through active referral relationships

Oversee compliance, incident management, restrictive practices, and medication procedures

Review and maintain participant care plans in collaboration with families and allied health

Manage rosters to ensure service continuity and participant satisfaction

Represent Auslife in CTMs, audits, and with external stakeholders

Drive continuous improvement and support strategic growth initiatives

About You

We’re looking for someone who is:
Experienced in disability or community services management
Confident with NDIS standards, quality frameworks, and person-centred care
A strong communicator and natural leader
Highly organised and solutions-focused
Passionate about participant wellbeing and community inclusion

Requirements

Minimum 3 years’ experience in a service coordination or management role

Cert IV in Disability, Diploma of Community Services, or equivalent

NDIS Worker Screening Check and Police Check (or willing to obtain)

Valid Driver’s Licence and reliable vehicle

Current First Aid & CPR

COVID-19 vaccination (as required by health guidelines)

What’s in It for You?

Competitive salary package with performance bonuses

A values-driven and inclusive workplace

Supportive CEO and leadership team

Opportunities for growth and professional development

Culture of flexibility, respect, and innovation

How to Apply

If you're ready to lead with purpose and grow with one of Victoria’s most trusted NDIS providers, we want to hear from you!

Send your resume and a brief cover letter to [email protected]