About Us

Home Care Experts is a registered NDIS Provider delivering services across the Greater Melbourne Region and beyond. Since our inception in 2021, we have been able to establish ourselves as a credible and responsible service provider specialising in delivering uninterrupted, high-quality support to people with disabilities with very high needs. We are seeking a dynamic and passionate services manager to independently manage the support delivery of our participants.

About You

As an experienced Services Manager, you will possess the following:

Extensive understanding of NDIS Regulatory Framework

A minimum of two years of work experience in the capacity of a services manager or similar supervisory role in NDIS sector

Be committed to the growth and sustainability of the business as well as the wellbeing and safety of our participants.

Ability to work efficiently in a highly demanding and dynamic environment, a highly decentralised care delivery setting with high risk and responsibilities.

Duties & Responsibilities

• Professionally deliver the duties as prescribed in the participant’s care plan

• Always abide by the NDIS Code of Conduct

Below are the usual responsibilities (not limited to) a services manager would typically be expected to undertake:

• Managing the delivery of services to ensure participant goals and company objectives are achieved

• Facilitating the seamless onboarding of clients

• Preparation and authorisation of care plans and related documents

• Training Support Workers

• Coordinating and communicating with clients, family, support network and other stakeholders

• Escalating important issues to the Directors

• Ensuring NDIS compliance in all aspects of participant’s support

• Ensure WHS compliance

• Actively participate in internal and external audits and other quality improvement activities

• Actively participate in expos or other activities

• Developing policies to ensure high-quality care and compliance

• Monitoring support workers

• Conduct routine client visits and ensure their wellbeing

• Resolve conflicts

• Ensuring client documents are up to date and audit-ready

• Supervising and guiding Client liaison officer

• Coordinating with admin/rostering team

• Conducting staff performance appraisals

• Conducting risk assessments and implementation of risk mitigation plans

• Closely following up the changes in NDIS regulations and provider practice alerts and implementing the changes to ensure compliance.

Qualifications

Associate's degree or equivalent experience

3+ years' of experience either in similar field

Excellent written and verbal communication skills

Other Checks

• Valid police check—less than 12 months old.

• Valid Working with Children Check

• Vaccination Certificate

• NDIS Worker Screening Check

• Valid First Aid & CPR Training Certificate

• Medication Administration Certificate

Current vacancies: 2