About the Role:

As a Client Onboarding Officer, you will be responsible for identifying, engaging, and onboarding new NDIS participants. Your role will involve building relationships with potential clients, support coordinators, and stakeholders to ensure our services meet the needs of the community.

Employment Type: Part-Time [3days/week]

What We Offer:

A competitive salary

Onboarding bonuses for every new clients onboarded

A supportive and inclusive work environment

The opportunity to make a meaningful difference in people’s lives

What We’re Looking For:

Any qualification in Business, Marketing, or a related field required (from Cert 3 and above)

Previous experience in client engagement, sales, business development or onboarding (NDIS sector preferred)

Knowledge of support coordination or care services highly regarded.

Strong interpersonal and communication skills

Friendly, professional, and client-focused approach

Ability to build trust and rapport quickly

High attention to detail and strong organisational skills

Understanding of NDIS services and guidelines (preferred)

Excellent problem-solving, negotiation, and conflict resolution skills.

Proficiency in MS Office Programs.

Good time management skills and ability to work under pressure in a fast-paced environment.

A current driver’s license and willingness to travel locally to meet clients and attend events.

Key Responsibilities:

1. Client Acquisition:

Promote the organisation’s services through outreach, networking events, and relationship-building

Respond to potential clients and follow up enquiries from various channels (referrals, website, community, etc.)

Represent the company at events or networking opportunities to build brand awareness

Provide monthly reports on onboarding and acquisition activities

2. Client Onboarding:

Coordinate and manage the end-to-end onboarding process

Schedule meet and greets or assessments with potential clients/partners to collect necessary documents and information

Work closely with internal teams to complete new clients documentations (service agreements, risk assessments, support plans, etc.)

Ensure all onboarding documentation is accurate and compliant

3. Relationship Building:

Act as a key contact point for new clients during their initial transition into the oranisation

Ensure a positive and welcoming experience for all new clients and families

Maintain clear communication with internal stakeholders to ensure a smooth handover after onboarding