• A03 Processing Officer
• 6 month Temporary Role
• QLD Government
• Brisbane CBD
• $49.40 + super per hour
• ASAP Start

Great opportunity to be part of a team that provides high-quality, person-centred support services to a diverse clientele, facing complex housing and rent challenges. You will be responsible for delivering frontline customer service, assessment and administrative services.

The Role

• Conduct annual reviews for customers on the social housing register
• Provide high quality customer support through inbound and outbound calls
• Maintain accurate records and perform data entry into internal systems
• Complete rent calculations and process applications
• Determine customer eligibility within policy guidelines
• Manage shared mailboxes and support workflow coordination across the team
• Assist team members with escalated enquiries as required
• Liaise with internal teams to refer and resolve customer requests

About You

The successful candidate will have previously worked in a customer-facing role and be able to manage priorities, meet tight deadlines and deliver consistent quality service. You will also be able to demonstrate the following skills and attributes:

• Initiative and strong attention to detail
• Confident in decision making, critical thinking and problem solving
• Excellent verbal communication and empathy (through targeted conversations)
• Ability to manage a high volume of work and meet KPIs
• Intermediate Microsoft Office skills and confidence to quickly learn additional IT systems
• Previous Call centre, Assessment or Claims experience highly desirable
• No WFH

To be considered for this position, please apply below with your cv and cover letter in Microsoft word format. Alternatively, email me directly at [email protected] or call me on 0438 718 486.

Please note only shortlisted candidates will be contacted.