• $40 per hour plus super
• Work from home on Friday
• Casual ongoing assignment - 3-6 months (with possible extension)
• Hawthorne office location
• 8.00am to 4.30pm
• Immediate start!

The Company:
A leading provider of online speech therapy services providing high-quality, consistent speech pathology services via telehealth nationally.

The Role:
Reporting to the Head of Operations you will provide customer service and administration support to therapists and clients ensuring successful business operations.

Duties and responsibilities:

• Be the warm, professional first point of contact for clients – often parents navigating NDIS-funded services
• Scheduling and supporting over 80 Speech Therapists
• Manage high volumes of inbound and outbound calls using softphone systems
• Convert enquiries into happy, ongoing clients
• Support our therapists with admin tasks like scheduling, resource prep, invoicing and follow-ups
• Maintain accurate records on the customer database
• General admin and customer service duties

Skills and qualifications:

• Proven experience in customer service roles in an office environment. Previous experience working with NDIS participants or within an NDIS-funded service highly regarded
• Strong administration skills with previous experience scheduling appointments preferred
• Team player used to a high-volume working environment with soft phone experience
• Excellent verbal and written communication skills
• Ability to work under pressure and handle multiple tasks with good problem solving skills
• Good computer skills: Pipedrive, Hubspot (or similar CRM) and allied health practice management software experience an advantage

If you are looking for an opportunity to work with a fun, supportive team that offer ongoing training and values your contribution, apply NOW!

We request that candidates have full Australian working rights