Victorian Managed Insurance Authority (VMIA)

• Claims Specialist - Medical Indemnity
• Ongoing Opportunity

Key highlights

• CBD central location close to Flinders Street.
• Salary Range - $141,295K - $156,934K (total remuneration package inclusive of super).
• Hybrid work environment - Enjoy a mix of office and flexible work arrangements, fostering connection and strengthening networks. The majority of your working week will be in our collaborative office environment.

About the role

This exciting ongoing role will report to the Claims Portfolio Manager (Medical Indemnity) in Risk, Insurance and Claims Solutions Division. You will be responsible for end-to-end management of a portfolio of medical indemnity claims and will manage all aspects of the claims process and assist client through the claims experience.

Key responsibilities

• Effectively manage your own portfolio of end-to-end claims and interpret and apply policy coverage. Establish reserves and review them through the life of the claim to ensure accuracy, assess and quantify claims costs and negotiate settlement outcomes and identify recovery prospects.
• Manage service providers and ensure quality of service provision, assess recommendations and retain responsibility for all claim's decisions including appropriate file strategy.
• You act quickly and efficiently to ensure indemnified claims are resolved to assist clients recover from harm.
• You raise reserves and settle claims within your delegated authority, adhere to the Claims Management Manual and comply agreed standards and processes and escalate matters as appropriate.
• You build and maintain effective relationships with clients that maximise the client claims experience. You influence and collaborate with multiple stakeholders.
• Actively participate in mediations and other formal and informal settlement forums and lead settlement discussions.
• Contribute to innovation and development of products, appropriate coverage, and claims response by identifying trends within the portfolio and working with Underwriters and Risk Advisors to optimise the treatment of risk.

Who you work with

• Work closely with the Head of Claims Practice, Head of Claims Strategy, Claims Portfolio Manager - Medical Indemnity and Claims peers to actively contribute to the development of new and existing claims services, practices, and products to build value to clients.
• Work across VMIA including Underwriters and Risk Advisors to optimise service and product offerings.
• Build and maintain effective relationships with third party service providers to obtain optimum claims resolution and manage recovery opportunities.

What we are looking for

• Have a proven track record of successful administration of medical indemnity and personal injury claims.
• Proven history of high-quality client and customer service and are empathetic to client needs.
• Highly demonstrated analytical skills and insurance industry acumen.
• Excellent communication, influencing and negotiation skills.
• Sound computer literacy skills and experience using Claims Management IT systems, ability to analyse data and trends.
• Resilient with the ability to work under pressure and manage and resolve conflict in a timely and effective manner.
• You understand the complexities and nuances of public sector management, with the capacity to operate successfully in such an environment.

Qualifications

• Minimum 3 year's medical indemnity, personal injury, public liability, and professional indemnity claims management experience.
• Associate/Fellow of the Australian and New Zealand Institute of Insurance and Finance (Desirable).
• Post-secondary qualifications in a related discipline (Desirable).

Why join VMIA?

At VMIA, we believe diversity drives innovation. We are committed to creating an inclusive environment where everyone feels valued and empowered to contribute their unique perspectives.

We offer:

• Flex work: Hybrid working to support your best performance.
• Parenting support: Generous parental leave (14 weeks paid parental leave after six months of service for primary carers and 2 weeks for secondary carers) and breastfeeding-friendly facilities.
• Learning & Development: Annual investment ($2,500) in your growth, with in-house training, and LinkedIn Learning access in addition.
• Wellbeing: Wellness sessions, Employee Assistance Program (EAP), and ergonomic support.
• Culture & Lifestyle: Iconic office location, volunteer leave and life-stage support.

VMIA encourages applications from candidates of all backgrounds, including Aboriginal and Torres Strait Islander peoples, individuals with disabilities, culturally diverse communities, and members of the LGBTQIA+ community.

How to apply

We invite you to submit your CV and a cover letter. Use these to introduce yourself, highlight your fit for the role, and share why you are excited about joining VMIA. For any questions about the role or application process, please contact us at [email protected].

At VMIA, we are dedicated to fostering an inclusive workplace. We warmly welcome applications from people of all gender identities, Aboriginal and Torres Strait Islander peoples, individuals with disabilities, and those from culturally diverse backgrounds.

If you have any accessibility needs during the recruitment process, please let us know at [email protected].

Salary Information

At VMIA, we offer competitive salaries based on the role's classification and your skills and experience. Typically, new employees start at the minimum of the salary range, however, consideration may be given to starting above the minimum of the band should you demonstrate extensive experience in a similar role or possess unique and desirable skills and capabilities required to perform the role.

Other relevant information

Before starting at VMIA, preferred candidates will complete pre-employment screenings. These assessments may include:

• Working Eligibility: Verification of your right to work in Australia.
• Employment History: Confirmation of your past employment details including employment dates and compensation.
• Academic Credentials: Verification of your educational qualifications to ensure they are accurate and legitimate.
• National Criminal History Check: A check for any criminal record, which may involve manual vetting by ACIC, potentially causing delays.
• Pre-employment Misconduct Check: Used to verify the identity, integrity, and credentials of potential employees and verifies no past misconduct.
• Financial Background Checks: Applicable for certain roles, such as Heads of Departments and Finance team members.

We value a collaborative work environment, so employees are expected to spend the majority of your working week in the office. Candidates from interstate must be willing to relocate to Victoria.