Victorian Managed Insurance Authority (VMIA)

• Senior Claims Specialist - Construction and Property
• Ongoing Opportunity
  
  

Key highlights

• Central Location - Work in Melbourne CBD, close to Flinders Street.
• Salary Range - $167,754K - $186,393K (total remuneration package inclusive of super).
• Hybrid work environment - Enjoy a mix of office and flexible work arrangements, fostering connection and strengthening networks. The majority of your working week will be in our collaborative office environment.

About the role

Reporting to the Property & Construction Claims Portfolio Manager, within the Insurance Services Division, you are responsible for managing a portfolio of claims that delivers client focused recovery solutions that restore confidence and build a more resilient Victoria.

This is an exciting ongoing opportunity as a Senior Claims Specialist, working with a team of claims specialists and claims officers who provide best practice strategic claims management.

You will play a key part in educating our clients and building their knowledge of emerging trends and strategies aimed at reducing the level and frequency of claims to heighten their risk management capability.

Key responsibilities

• Manage a portfolio of property and construction claims, including high quantum, complex and strategically significant claims for our clients by applying best practice claims management processes and ensuring compliance with VMIA claims manual and delegations
• Build and forge strong client relationships to positively influence the resolution of claims and ensure client participation throughout the claim's management process.
• Work in partnership with appointed loss adjusters and strategically engage other specialist third party providers to support the claims management
• Collaborate with internal and external stakeholders to meet the strategic claims management needs of clients support the analysis of claims data and portfolio trends.
• Mentor and guide members of your team to support the role of the Claims Portfolio Manager.

Who you work with

• Work closely with your peers across the Insurance Services division and the broader organisation to design, develop and implement key Insurance Services programs and initiatives
• Communicate and consult regularly with the Risk, Insights and Products and Service teams to inform trends, market needs, changes, and new opportunities for initiatives
• Provide occasional information and updates directly to the Executive and Board. You may also present on strategic program or initiatives related to client or sector from time to time.

What we are looking for

• 5+ years experience in a property and construction claims management role with an insurer or loss adjuster, especially in the handling of more technically complex matters including indemnity issues across the property and construction risks.
• A proven track record of successful management of complex claims, with expert knowledge of claims management issues and
• You are a seasoned professional with highly developed communication and interpersonal skills, proven client relationship management experience and the ability to influence stakeholders and negotiate mutually beneficial outcomes
• You have knowledge and experience in insurance claims management along with the capacity to analyse and interpret claims information and data sources. You can demonstrate how you have used this intel to identify trends and strategic opportunities for improvement
• Highly demonstrated capability to manage the performance of claims service providers to ensure that agreed service standards and fees are
• An understanding of the complexities and nuances of public sector management, with the capacity to operate successfully in such an environment.

Qualifications

• You hold a tertiary qualification in, Insurance, Business, Commerce, Finance, Law, or relevant discipline (highly desirable).
• You may also hold a professional membership with a risk management, Insurance, or relevant.

Why join VMIA?

At VMIA, we believe diversity drives innovation. We are committed to creating an inclusive environment where everyone feels valued and empowered to contribute their unique perspectives.

We offer:

• Flex work: Hybrid working to support your best performance.
• Parenting support: Generous parental leave (14 weeks paid parental leave after six months of service for primary carers and 2 weeks for secondary carers) and breastfeeding-friendly facilities.
• Learning & Development: Annual investment ($2,500) in your growth, with in-house training, and LinkedIn Learning access in addition.
• Wellbeing: Wellness sessions, Employee Assistance Program (EAP), and ergonomic support.
• Culture & Lifestyle: Iconic office location, volunteer leave and life-stage support.

VMIA encourages applications from candidates of all backgrounds, including Aboriginal and Torres Strait Islander peoples, individuals with disabilities, culturally diverse communities, and members of the LGBTQIA+ community.

How to apply

We invite you to submit your CV and a cover letter. Use these to introduce yourself, highlight your fit for the role, and share why you are excited about joining VMIA. For any questions about the role or application process, please contact us at [email protected].

At VMIA, we are dedicated to fostering an inclusive workplace. We warmly welcome applications from people of all gender identities, Aboriginal and Torres Strait Islander peoples, individuals with disabilities, and those from culturally diverse backgrounds.

If you have any accessibility needs during the recruitment process, please let us know at [email protected].

Salary Information

At VMIA, we offer competitive salaries based on the role's classification and your skills and experience. Typically, new employees start at the minimum of the salary range, however, consideration may be given to starting above the minimum of the band should you demonstrate extensive experience in a similar role or possess unique and desirable skills and capabilities required to perform the role.

Other relevant information

Before starting at VMIA, preferred candidates will complete pre-employment screenings. These assessments may include:

• Working Eligibility: Verification of your right to work in Australia.
• Employment History:Confirmation of your past employment details including employment dates and compensation.
• Academic Credentials:Verification of your educational qualifications to ensure they are accurate and legitimate.
• National Criminal History Check: A check for any criminal record, which may involve manual vetting by ACIC, potentially causing delays.
• Pre-employment Misconduct Check: Used to verify the identity, integrity, and credentials of potential employees and verifies no past misconduct.
• Financial Background Checks: Applicable for certain roles, such as Heads of Departments and Finance team members.

We value a collaborative work environment, so employees are expected to spend the majority of your working week in the office. Candidates from interstate must be willing to relocate to Victoria.