The responsibilities of the position include:

• Call Centre Skills/Knowledge.
• Problem-solving
• Multitasking
• Exceptional customer service, active listening and verbal and written communication skills
• Phone Skills
• De-escalation Skills.
• Problem Solving Skills.
• Strong time management and decision-making skills
• Being able to collaborate and work in a team.
• Microsoft Office Skills/Knowledge: Excel, Word, Teams

Duties:

• Arranging responsive maintenance for Government Housing Properties
• Answering or making customer calls to address their maintenance needs.
• Engaging with callers to confirm or clarify information and calming angry customers, as needed.
• Building relationships with customers and contractors
• Appropriately using software, databases, scripts, and tools
• Understanding and striving to meet or exceed call center metrics.
• Providing consistent customer service

If you meet the above requirements and would like to know more about this role please apply.