Randstad are proud to currently be partnering with a large State Government Department in recruiting an Maintenance Support officer A03

Desirable requirements:

• Call Centre Skills/Knowledge.
• Problem-solving
• Multitasking
• Exceptional customer service, active listening and verbal and written communication skills
• Phone Skills
• De-escalation Skills.
• Problem Solving Skills.
• Strong time management and decision-making skills
• Being able to collaborate and work in a team.
• Microsoft Office Skills/Knowledge: Excel, Word, Teams

Duties:

• Answering or making customer calls to address their maintenance needs.
• Engaging with callers to confirm or clarify information and calming angry customers, as needed.
• Building relationships with customers and contractors
• Appropriately using software, databases, scripts, and tools
• Understanding and striving to meet or exceed call centre metrics.
• Providing consistent customer service

What You'll Receive

• $50.37+ per hour plus super
• Mackay location
• Learn specialist skills and knowledge

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.