We are currently seeking a motivated AO3/1 Maintenance Support Officer to join a well-regarded State Government department based in Mackay. This is an exciting opportunity offering an immediate start through to 26/09/2025, with potential for extension.

In this role, you’ll be the first point of contact for tenants and contractors, providing efficient and effective support in the coordination of housing maintenance services. Your exceptional communication, problem-solving, and multitasking skills will help ensure timely and quality service delivery.

Key Responsibilities:

• Answer inbound calls and make outbound follow-ups to arrange maintenance services
• Provide calm, clear, and consistent communication, including de-escalating difficult situations
• Accurately record and manage customer requests in internal systems
• Coordinate and liaise with contractors and service providers
• Work towards and meet key call centre performance indicators
• Support the team with administration tasks and data entry
• Use Microsoft Office Suite (Excel, Word, Teams) and internal databases effectively

Skills & Experience Required:

• Proven experience in a call centre or high-volume customer service environment
• Strong verbal and written communication skills
• Demonstrated ability to multitask and problem-solve in a fast-paced setting
• Experience working collaboratively in a team environment
• Solid time management and decision-making skills
• Proficient in Microsoft Office (Excel, Word, Teams)
• Experience within government or housing maintenance services is highly regarded

For a confidential discussion, please call Maria McErlain on 07 3239 2587.

Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via [email protected] or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

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