Acknowledgement of Country

Vacenti acknowledges the Traditional Owners of the land, waters, and sea of the area that we live and work on across Australia. We acknowledge the continuing connection to their culture and pay our respects to their Elders past and present.

The opportunity

Vacenti is seeking a Full-time Quality and Compliance Manager to join Senior Leadership Team at our Mount Gravatt head office, QLD. Reporting directly to the Operations Manager, this person is responsible for ensuring compliance with relevant regulations, standards, and legislative requirements.

This position is integral to fostering a culture of best practice, continuous improvement, safety and high-quality outcomes for residents. The role involves leading and championing Vacenti’s commitment to exceptional care and adherence to regulatory requirements.

The Quality and Compliance Manager works collaboratively with all levels of senior executive, home management, other staff and relevant external agencies.

Your main responsibilities will include:

Day to day surveillance and monitoring of quality and compliance activities.

Undertake quality audits, observational assessments and investigations at Homes.

Take receipt of escalated complaints, proactively communicate, investigate and respond.

Prepare responses to external complaints (ACQSC), requests for information and other requests.

Oversee open disclosure approaches to feedback management, ensuring sound clinical documentation.

Collate resident surveys, audit results and feedback and communicate insights and areas for improvement.

Stay informed on the changes relating to the industry and ensure that key stakeholders are trained adequately to meet the requirements of those changes.

Implement policies and procedures related to quality and compliance, in collaboration with stakeholders.

Submit data and reports to stakeholders and online portals.

Communicate effectively with all staff, residents, families and stakeholders.

Implement quality assurance programs to enhance the overall quality of care.

Identify opportunities for growth and improvement, while developing and implementing strategic plans for long-term success.

To be successful in this position you will need:

Bachelor’s degree in health administration, Nursing, or a related field.

Qualifications in aged care or compliance management are advantageous.

Minimum of 4 years’ experience in the aged care sector with a strong understanding of legislative, compliance and quality systems.

Proven experience in clinical governance, accreditation processes, and regulatory
compliance.

Strong leadership and mentoring capabilities with excellent communication and problem-solving skills.

Proficiency in digital systems and clinical documentation.

Valid driver’s license, own transport, and satisfactory police clearance.

A personal philosophy and practical approach that is compatible with the Vacenti values which ensure respect for the dignity, privacy and individuality of residents and staff.

Equity, Diversity, and Inclusion

At Vacenti, we firmly believe in fostering an environment that embraces equity, diversity, and inclusion in all aspects of our operations. We recognise that the collective power of diverse perspectives, experiences, and backgrounds enriches Vacenti as an organisation, enhances our innovation, and promotes a culture of respect and understanding.

About Vacenti

Vacenti Aged Care has been proudly serving the elderly community since 1973, making us a trusted and experienced provider of aged care services. For nearly five decades, we have been dedicated to enhancing the lives of residents, offering a wide range of specialised care options, including residential and home care services. Our team of skilled and compassionate professionals are committed to ensuring that each resident receives personalised care, maintaining their dignity and independence throughout their journey with us.

At Vacenti Aged Care, we believe in making a positive impact in the community we serve. We take pride in fostering strong connections with the local community, creating an environment of belonging and support for all. Our corporate social responsibility initiatives focus on promoting equal opportunity for both residents and staff. We actively engage with disability services to ensure that our staff members with disabilities receive the necessary support by fostering an inclusive and empowering workplace. By valuing diversity and embracing inclusivity, we strive to create a compassionate and supportive society, making a positive difference in the lives of those we serve and the broader community we are part of.

What do we offer?

Attractive salary package.

Financial Wellbeing Programmes

Access to career progression and professional development through our internal programs and external strategic alliances.

Work-life balance.

Our exclusive staff breakfast bar.

A Robust EVP: Novated Lease (Salary Packaging on specific items), corporate health insurance, travel discounts, gym membership discounts, wide range of retail discounts and more.

Awards and Recognition.

Fun dynamic team environment.

Employee wellness programme.

Diverse workforce.

Flexible working hours.

A friendly, community-like culture of working for a family owned and operated business.

How to Apply

If you have been thinking about a new challenge or a career in the aged care sector, this is your opportunity to join our family.

Please apply on-line and provide a cover letter and CV that best demonstrate your motivation and ability to meet the requirements of this role.