Benefits

Free membership to on campus gym and pool

Generous leave provision (4 weeks annual leave + discretionary ex gratia days for University closures and holidays)

Flexible working arrangements

The organisation

The Griffith University Gold Coast (GUGC) Student Guild is an independent student association servicing all students currently enrolled at the Griffith University Gold Coast campus. The Guild works closely with Griffith University and other key stakeholders to support the diverse community of approximately 16,000 students.

The Guild has three divisions: Student Services, Business Services, and Commercial Services led by the General Manager reporting to a Board of elected student representatives. Under the direction of the Board, the Guild’s purpose is to provide students with positive, relevant, and valued services that support them to achieve success in all aspects of their student life.

Student Services provide a range of support and enhancement initiatives across the areas of: academic support, heath and wellbeing, careers and employability, sport, student welfare, student clubs, volunteer programs, and events.

We are student life experts, and the student experience starts with us.

The role

The Student Support Manager leads a team to successfully deliver services within the Student Guild’s Student Welfare, Careers and Employability, and Academic Support departments. The position is responsible for ensuring that all services provided by the respective departments are effective, efficient and delivered within the parameters of the department’s budget. This leadership position will support each department coordinator in the development, implementation, monitoring and evaluation of the services within their respective departments.

Selection criteria

Essential:

A tertiary qualification in a related field.

Experience with service/program design, implementation, and evaluation.

Demonstrated work experience in managing employees.

Demonstrated work experience in preparing and monitor budgets, and associated reporting.

Excellent communication and interpersonal skills including highly developed oral and written/electronic communication skills.

Demonstrated ability to effectively communicate with a diverse range of individuals, including culturally and linguistically diverse backgrounds.

Demonstrated strong organisational skills, time management skills, a high level of attention to detail, and the ability to respond efficiently to competing demands.

Desirable:

Experience working within the Higher Education Sector.

Demonstrated work experience in event planning and coordination.

Relevant experience with a member-based or not-for-profit organisation with an elected governance committee structure.

Demonstrated competency in electronic media, including updating websites and working within a Microsoft Office environment.

If this sounds like you and you want to make a meaningful contribution to the student experience at Griffith University Gold Coast, apply now.

How to apply
Please submit your application online (click ‘apply’) and ensure you include the following:

One to two page cover letter responding to the selection criteria and outlining your motivation and suitability for the role.

The full position description is available here: https://shorturl.at/cdjgm

Current curriculum vitae/resume which should include:

Full name, address, telephone number and email address;

Details of education, professional training and qualifications;

Employment history, including current position;

Name and contact details of two references.

Please note that only applicants who provide their cover letter and resume as listed above will be considered for this role.

Application attachments should be saved as .doc, .docx or .pdf only. File names should be no more than 25 characters long and should include letters and numbers only.

Further information
Please direct all queries to Head of Student Services, Cameron Sherwood on (07) 5552 8714 or [email protected]

Closing date: Sunday 3 August 11:59pm

This role will actively commence recruitment from the date of advertisement. The closing date is dependent on the appointment of the role.