We are seeking an enthusiastic, outgoing and proactive cellar door professional/s for our Greenock Cellar Door. You will be able to make the most of your friendly personality, to host, engage and educate our customers on everything Kalleske and to ensure everyone who visits us encounters a memorable experience. A genuine passion for wine, exceptional customer service and great communication is essential for success in this role. We are looking to expand our team with people wanting to become part of Kalleske for the long term.

You will have the ability host various wine tastings and experiences and be able to learn our wine range. General administrative tasks and packing orders in relation to wine sales through cellar door, over the phone and on our website are part of the role. Working across a structured roster that includes weekends (mainly Saturdays) but having the flexibility and willingness to occasionally change days or fill shifts would be appreciated. Experience working in a cellar door/hospitality role is preferred.

If this sounds like you, please email your supporting letter outlining skills, knowledge, and experience with your resume to: [email protected] at your earliest convenience. Phone inquiries to Michael are welcome on 8563 4000.

Core Cellar Door Tasks:

Host various wine tastings and experiences for groups up to 12 people

Showcase the Kalleske story and wines to customers

Always give fantastic customer service

Take care of multiple groups at any one time

Basic kitchen preparation and food service (platters and experiences)

Take bookings, orders and other enquiries by phone, email and face-to-face

Use POS, email and online booking systems

Packing of customer orders

Administration of paperwork for customer orders through cellar door, phone and website

Follow procedures, including opening and closing as well the standard day-to-day operations

On occasion run cellar door autonomously (weekdays - with support from office staff)

Communicate with customers over phone and via email to update personal details and complete sales and discuss wine.

Availability & Hours:

Must be available on weekends (primarily Saturdays)

Multiple days available per week (up to 3-4 days during busy periods)

Occasional evening events (Friday and Saturday)

Various opportunities available for the right person with wide ranging skills

Being flexible to fill shifts during busier periods is preferred

About you:

Confidence to conduct various wine tastings and experiences speaking to a wide range of people, primarily in groups of 2-12

Fun, personable and outgoing

Excellent customer service and verbal communication skills

Wine knowledge is preferred, but not essential, we are happy to teach you but you must have a passion for wine and the desire to learn

Be able to handle multiple groups

A proactive person that prioritise tasks when cellar door is busy as well find tasks to complete during quieter time.

Sales skills and ability to maximise sales an advantage

Strong computer skills and competent with POS, email and online booking systems or transferrable skills

Must hold Responsible Service of Alcohol (RSA) certifications

Previous experience with a customer database an advantage

A keen eye for detail and pride in your work

Immaculate personal presentation

Fit and healthy

Enjoy working as a part of a team

Able to work autonomously when required

Ability to follow instructions and procedures

About Kalleske:

The Kalleske family have been farming and growing grapes since 1853 near the village of Greenock, in South Australia’s, Barossa Valley. They are one of the region’s leading grape-growing families consistently growing some of the Barossa’s best quality grapes and after six generations of growing grapes, winemaker and seventh generation family member, Troy Kalleske, together with his brother Tony, established the Kalleske winery in 2002. The winery is situated on the family estate where traditional winemaking techniques ensure the vineyard realises its full potential as wine.

Since their first wine release in 2004, Kalleske has rapidly gained a reputation for producing top-quality, hand crafted, certified organic and biodynamic wines and are committed to continue making a diverse mix of wines that showcase the splendid Kalleske grapes.

Kalleske Cellar Door is located on Murray Street in Greenock offering the full range of Kalleske award winning organic wines for tasting, as well as regional produce platters, tasting experiences plus private tastings and winery tours.

https://www.kalleske.com/