Role Title: Senior Content Designer
Clerk Grade: 9/10
Employment Type: Ongoing, Full-time
Remuneration: Salary range for Clerk 9/10 is $125,693 - $138,510pa, plus superannuation and leave loading

We have dedicated office space in Sydney (McKell) or Gosford with hybrid and flexible working conditions available.

The Long Service Corporation is a standalone agency within the Department of Customer Services that reports directly to the Managing Director of Service NSW whilst maintaining its executive agency status.

About the team

The Long Service Corporation (LSC) manages portable long service schemes for the building and construction industry and contract cleaning industry, and we are about to launch our third scheme for community services industry (CSI).

You'll be joining the newly established Digital and Program Delivery team in LSC. The team is leading the delivery of new portable long service leave schemes, including the development and rollout of the systems and processes needed to administer them. In addition, this team is also responsible for ongoing improvement initiatives ensuring our current schemes and systems continue to evolve and improve.

Your day-to-day:

• Support the end-to-end design process to deliver high-quality products and services with a customer-centric approach.
• Create and deliver inclusive, accessible content design that aligns with accessibility guidelines and brand standards.
• Provide expert advice and conduct content reviews to ensure accuracy, clarity, and alignment with customer needs and product capabilities.
• Conduct and assist with user research, data analysis, and content audits to ensure content is relevant and meets customer needs.
• Test and evaluate existing content to drive continuous improvement.
• Collaborate with multidisciplinary teams and stakeholders to communicate business goals and deliverables.
• Stay updated on industry trends and best practices to deliver innovative solutions.
• Mentor and coach team members to build their capabilities.

To be successful in this role you will demonstrate:

• A strong customer-focused mindset, with the ability to create and deliver high-quality, accessible content (experience with WCAG AA level) that meets both customer and business needs
• Break down complex legislative requirements & technical instructions into plain language for a diverse multicultural customer base
• Expertise in content design, SEO, and user research to drive continuous improvement and ensure alignment with industry standards
• Effective collaboration with multidisciplinary teams, along with your ability to manage competing priorities and tight deadlines, will be key to achieving successful outcomes

Salary Grade 9/10, with the base salary for this role starting at 125693.00 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Lauren Alcorn via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Tuesday 1st July 2025 at 9:59am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process