• Lead solution architecture and delivery of Salesforce and IT applications
• Secure organisations with sustained growth and career development
• Macquarie Park location with parking on-site - 3 days hybrid

Organisation:
Join a Market leading wholesale and retail Australian enterprise with over 50 brands under their umbrella. For almost 100 years they have been proudly supporting local, family-owned businesses - sticking up for the little guys and helping them become the best stores in town. They are based in Macquarie Park and work in a hybrid capacity with 3 days in office. They Free parking on-site.

Role:
As the Senior Solution Leader, you will lead solution architecture and oversee end-to-end technical delivery across high-impact CRM programs across Salesforce ( Sales, Service, Experience, Marketing Cloud) along with ad hoc support to 14 other vendor managed applications including Docusign. You will have 3 direct reports (developer, testers) to support with the deliver scalable Salesforce implementations. You will act as a bridge between business objectives and platform capability, ensuring consistent delivery outcomes and system performance.

Responsibilities:

• Provide strategic and technical leadership across major Salesforce CRM Project (Marketing cloud)
• Lead solution design and business analysis activities in collaboration with stakeholders.
• Lead and manage offshore developers and testers to meet delivery expectations.
• Ensure end-to-end incident and problem management aligned to SLAs.
• Oversee delivery metrics, project tracking, and reporting accuracy.
• Represent delivery in senior stakeholder meetings, project governance, and sprint reviews.
• Drive Continuous improvement initiatives aligned with the Salesforce product roadmap.

You will have:

• 5+ years in Solution Designing and Architecture with a strong record of Salesforce delivery
• 3 + years leading smalls teams of up to 5 people
• Hands on salesforce technical experience across Sales, Service, Experience cloud
• Experience managing, supporting and uplifting IT platforms including system update, incident management, solution design and delivery
• Experience working with/ leading offshore teams
• Strong working knowledge of Agile frameworks and DevOps principles
• Demonstrated ability to manage senior stakeholders and business alignment

Highly advantageous :

• Hands-on experience with Marketing Cloud and Docusign
• Prior experience in wholesale, FMCG, or enterprise retail environments
• Salesforce Application Architect certified