About Us
Austin Technology is a leading Managed IT Service Provider based in Perth, delivering high-quality IT solutions to businesses across WA. We’re a people-first business that thrives on delivering excellent support while fostering real growth and learning for our team.

The Role
We’re looking for a reliable and motivated Level 1 Helpdesk Technician with 12+ months of experience in IT support. You’ll be the first line of defence on our service desk — triaging tickets, resolving Level 1 issues, and delivering an outstanding customer experience across a wide range of environments and clients.

Key Responsibilities

Handle incoming support requests via phone, email, and ticketing system

Accurately triage and prioritise tickets

Troubleshoot desktop, email, printer, connectivity, onboarding/termination issues

Provide clear, user-friendly communication to clients

Escalate unresolved issues to Level 2 engineers when needed

Follow up and ensure timely resolution for all assigned tasks

Maintain accurate notes and documentation

Stay positive, proactive, and solution-focused

Skills & Experience

Minimum 12 months in an IT helpdesk or technical support role

Strong customer service and communication skills

Basic working knowledge of:

Microsoft 365 admin & support

Active Directory (user/group management)

Windows Server and Windows 10/11 environments

Remote desktop tools

Relevant IT qualification (Cert IV, Diploma or similar)

Excellent time management and willingness to learn

MSP experience highly regarded but not essential

Why Join Us?

Work with a talented team that loves sharing knowledge

Hybrid working model + flexible start times

Career development pathway into Level 2 and beyond

Exposure to a wide variety of clients and technologies

Perth-based team, tight-knit culture

If you're passionate about IT support and looking for a role where you can learn, grow, and make a difference — we'd love to hear from you.