Are you a powerhouse of organisation, obsessed with excellence, and thrive in fast-moving environments where no two days are the same?

Concept Care is seeking an exceptional BSO to join our dynamic leadership team. If you're not only highly capable but also think five steps ahead, read on…

About the Role

This isn't your average BSO gig.

The Business Support Officer (BSO) is a hybrid role that blends high-level administrative support with deep operational and client services knowledge. You will be juggling competing priorities, managing executive tasks, and ensuring compliance and coordination across disability services operations.

This is a role for someone who moves fast, thinks faster, and remains calm in the storm. You’ll manage the Director’s schedule, inbox, projects, and client deliverables, while keeping your finger on the pulse of internal workflows and NDIS obligations.

What You’ll Be Doing

- Draft and oversee NDIS service agreements, referrals, and incident documentation

- Track operational projects, audits, and compliance logs

- Liaise with families, allied health professionals, and internal teams

- Keep CRM, SharePoint, and all records up-to-date and audit-ready

- Execute daily admin with accuracy, urgency, and polish

- Implement smarter systems and workflows across the business

- Manage a high-demand executive diary, communications, and priorities

Who You Are

- You’ve worked with or supported senior leadership in a high-speed environment

- You don’t need to be told twice—you anticipate, organise, and act

- You have NDIS or disability sector knowledge (preferable) and can handle sensitive info with tact

- You’re systems-savvy: Microsoft Office, SharePoint, CRM – all second nature

- You can pivot effortlessly when plans change

- You make things happen—accurately, on time, and without fuss

KPI-Driven, Impact-Focused

This is not a role where you coast. We’ve got clear, structured KPIs like:

- 95% of appointments scheduled within 24 hours

- 100% documentation compliance

- Weekly project tracking and CRM updates

- Stakeholder queries responded to within 1 business day

Ideal Candidate Profile

- Minimum 2 years’ experience in executive support or client services

- Strong knowledge of NDIS processes and disability sector documentation (preferred)

- Certificate III (or higher) in Business Administration (desirable)

- Comfortable with pressure, deadlines, and a leader who works at lightning speed

- Can build trust and rapport while holding yourself to the highest standards

Ready to Level Up?

If you're just looking for a job, this isn’t for you. But if you’re ready to join a workplace where your detail, discipline, and initiative directly impact lives and operations—then we want to hear from you.

Apply now via Seek and show us what excellence looks like.

Only candidates with full working rights in Australia, NDIS Worker Screening, and WWCC will be considered.