When you join us, you’re not just joining any organisation – you’re becoming part of a team that’s actively shaping the future of support and advocacy in the aged care space.

About the role:
The Business Support Officer – Seniors is a valued hybrid role that combines skilled scheduling and rostering with high-level administration, including timely and accurate billing. By building trusted relationships with our Community Support Partners, the role helps ensure consistent, high-quality services for clients while also playing a key part in maintaining the financial health and smooth operation of our programs.

You will need to be flexible with your working hours and be able to travel to other work sites fortnightly or as required.

Location: West Gosford
Classification: Permanent full time, 9-month maternity leave
Rate: SCHADS level 3
Working pattern: Monday to Friday – No night or weekend work!

Duties:

• Creating schedules/ rosters effectively matching client needs, preferences that align with Services Australia items, client care plans, providing a schedule of services that meet individualised quotes and budgetary constraints.
• Ensures adequate coverage through effective scheduling of our Community Support Partners and other allocated resources meeting outcomes of minimising or removing agency usage and overtime costs.
• Undertakes scheduling and rostering in alignment with the terms and conditions of the Social Community Home Care and Disability Services Award (SCHADS), escalating any questions or concerns to the Services for Seniors Manager.
• Monitors Community Support Partners preferred availability and acceptance of additional shifts and cancellations, reviewing and escalating with the Services for Seniors Manager.
• Maintains accurate client information records, worker availability, skills and preferences and financial data for Services Australia claims each fortnight.

Essential requirements:

• Working with Children’s Check
• Willingness to complete a National Criminal History Check
• Current unrestricted NSW driver’s licence and access to an insured vehicle.
• Minimum of 3 years' experience in a similar role

Desired:

• Cert III Business Administration or relevant industry qualification
• Contemporary knowledge of aged care legislation relevant to Services for Seniors highly desirable.
• Experience of using rostering software of Carelink+ and Humanforce

Why Join CatholicCare?

• Salary Packaging – Reduce your taxable income and increase your take-home pay
• Training & Development – Ongoing learning opportunities to grow your career
• Employee Assistance Program – Free, confidential counselling and support
• Bupa Health Discounts – Corporate health benefits
• Extra Leave – Additional paid leave over Christmas
• Hope Awards – Be recognised and celebrated for your impact
• Baby Bonus – Paid bonus for eligible primary carers

About CatholicCare:
CatholicCare is a leading not-for-profit organisation serving the Northern Sydney, Central Coast, and Northern Beaches regions. We provide a wide range of services including aged care, disability support, family services, housing, and mental health programs.

You don’t need to be Catholic to work with us – we welcome people of all backgrounds who share our values of compassion, courage, excellence, respect, and social justice.

We are a safe, inclusive, and respectful employer. We encourage applications from all people, including those from diverse cultural backgrounds, people with disabilities, and members of the LGBTQIA+ community.

Ready to Make a Difference?

Apply Now and help seniors in your community live happier, healthier lives in the comfort of their own homes.