We're hiring a Senior Lead – Business Analyst to join our high-performing Enterprise Project Management Office (EPMO). This role offers a rare opportunity to lead a team of talented BAs while driving technical excellence across the full lifecycle of multiple enterprise-level systems — including CRM (Dynamics) and Cloud-based technologies.

Reporting to a visionary Director – Enterprise PMO, you’ll play a key role in the hands-on technical delivery of strategic initiatives that transform how our organisation works and delivers impact to the community. This role is ideal for a people-first leader who thrives on coaching teams, building capability, and engaging cross-functional stakeholders to bring system and process improvements to life. Showcasing your versatility, you will be able to lead from the front by seamlessly, and consistently, jumping into the technical detail.

What you’ll be doing:

Guide technical strategy and delivery

Provide strategic and technical oversight of business analysis across enterprise programs from ideation to post-implementation.

Work closely with business stakeholders to elicit, define and translate complex business requirements into impactful system and process solutions.

Drive alignment to data governance, compliance, and digital transformation goals.

Lead and inspire

Manage, mentor and grow a team of Business Analysts.

Foster a culture of excellence, curiosity, collaboration and continuous improvement.

Champion best-practice business analysis and help shape a Business Analysis Office.

What we’re looking for:

Required

5+ years as a Business Analyst, including 2+ years in a leadership role.

Demonstrated experience leading and engaging with stakeholders at all levels of an organisation

Proven ability to work on large-scale IT or digital transformation programs.

Strong capability in business process modelling, workshop facilitation and requirements gathering.

Advanced documentation skills — from user stories to functional specifications.

Experience in Agile, Lean, and customer-centred design approaches.

Desirable

CBAP, CCBA, CXA or similar certification.

Qualifications in IT, Business or related fields.

CRM experience across complex environments.

Exposure to organisational change management and human-centred design.

Ready to make a difference?

If you’re ready to use your technical skills to influence meaningful change and contribute to one of Australia’s most important health causes, we’d love to hear from you.

We will be interviewing as suitable applicants come through, so please do not delay your application.

Please note: the successful applicant will be requested to complete a National Police Check as part of our onboarding process; we appreciate your cooperation.

Research shows that candidates from diverse backgrounds, those living with a disability, or individuals returning to the workforce after raising children, often hesitate to apply if they don't meet all the criteria. At Diabetes Australia, we are committed to fostering a diverse and inclusive workplace and are proud to be an equal opportunity employer. If you are interested, we encourage you to apply. We believe that a diverse workforce enriches our collective experience, drives innovation, and creates a welcoming environment for everyone. We would love to see how your unique experience can enhance our team!

Why Diabetes Australia?

Make a real impact: At Diabetes Australia, your work directly contributes to improving the lives of 1.5 million Australians living with diabetes. Your role will be pivotal in helping us design and implement solutions that make a difference.

Be part of a compassionate team: Our values of compassion, commitment, accountability, authenticity, and collaboration guide everything we do. You'll be part of a team that cares deeply about making a positive impact.

Professional growth: We value expertise and innovation. With us, you'll have opportunities to develop your skills, contribute to projects, and grow your career in a supportive environment.

Inclusive and supportive culture: We believe in inclusiveness and community, and genuinely value diversity and cultural capability. Your voice matters, and you'll find a welcoming environment where every team member is valued.

Balanced work environment: Enjoy a balanced approach to working from home and the office, ensuring you have the flexibility you need.

Focus on wellbeing: We prioritise employee health and wellbeing with access to a free and confidential Employee Assistance Program (EAP) for our employees and their immediate family members.

Generous salary packaging: Increase your take-home pay by paying certain expenses using pre-tax dollars, up to $15,900 a year.