We are looking for a Support Coordinator/Specialist Support Coordinator in Brisbane, Ipswich, Sunshine Coast, Gold Coast or Toowoomba region.

About Us

Emotional Balance has been providing support to those with emotional, psychological and physical needs across Queensland for over 18 years. We offer services across Queensland and New South Wales.

We believe that every person deserves to live a fulfilling life and we work hard to provide a safe, nurturing and supportive environment for everyone we support, including you!

Since 2016 we have been a registered NDIS provider with a focus on providing support in the following areas:

Behaviour Supports & Training

Psychosocial Assessments

Skill Building

More recently we have commenced providing Support Coordination and Specialist Support Coordination.

About The Role

As Emotional Balance’s Support Coordinator/Specialist Support Coordinator, you will be responsible for delivering high-level and professional information for the crucial role of implementing a person’s NDIS Plan, connecting the person with the right supports to build their independence and resilience.

This role requires working with individuals with a disability or complex mental health difficulties.

Key Responsibilities:

Support NDIS participants and their key supporters to achieve their goals.

Conduct risk assessments and address complex barriers.

Design and implement person-centered plans tailored to participants’ needs.

Promote and protect participants’ safety and build their capability.

Collaborate with participants and stakeholders to implement NDIS plans and connect with appropriate supports.

Monitor and manage participant plans, ensuring services are within budget.

Develop strong relationships with participants, families, and providers to drive positive outcomes.

Manage a caseload of NDIS participants, maintaining compliance with NDIS guidelines.

Provide resources to stakeholders to enhance participant support.

What you will bring to the role:

If you are applying for the role of Specialist Support Coordinator, you will:

Have tertiary qualifications in Psychology, Social Work, a Bachelor's Degree related to human services, or a Diploma in Community Services. You will also have NDIS knowledge and experience.

OR you will have extensive experience in the field as a specialist support coordinator

If you are applying for the role of Support Coordinator, you will:

Preferably have tertiary qualifications as listed above. You will also have NDIS knowledge and experience.

Preferably have experience as a support coordinator

OR, currently working in the disability sector.

Be organised and have excellent time management to complete the necessary paperwork and reporting;

Advanced communication skills that are supportive, demonstrates integrity, compassion and inclusion;

Be able to connect and build meaningful relationships with a range of people from all walks of life;

Be innovative and collaborative with highly developed problem-solving skills;

You will be confident in navigating computer and IT software;

Have your own form of transport and a valid driver’s license; and

You have all the necessary paperwork to evidence rights to work.

What we are looking for:

We’re seeking practitioners who bring more than just qualifications, we’re looking for people who are passionate about empowering others and committed to making a meaningful difference.

To thrive in this role, you'll need to bring:

Empathy - You genuinely care about the wellbeing of your clients and the people around you.

Resilience - You’re able to stay grounded and focused, even when things get tough.

Patience & Compassion - You meet people where they are, without judgment or urgency.

Adaptability - You’re flexible in how you think, communicate, and work. Especially in a dynamic, participant-focused environment.

Composure Under Pressure - At times, things move quickly. You’re able to remain calm and focused when faced with competing priorities or complex client needs.

If you’re a values-aligned, emotionally intelligent professional looking to join a supportive and purpose-driven team, we’d love to hear from you.

Perks

Work-from-home flexibility!

4 day working week! At Emotional Balance, we believe in work/home life balance, which is why we work Monday to Thursday only

Monthly virtual and physical team meetings

Supportive team environment - Join a team of dedicated professionals who are passionate about making a difference in the lives of individuals

Professional development opportunities - Grow your skills and expand your knowledge through ongoing training and development initiatives

Salary starts at Level 4 SCHADS award, plus super, plus car allowance.

To apply:

If this role interests you, we have a full-time permanent position available based in either the Brisbane, Ipswich, Sunshine Coast, Gold Coast, or Toowoomba region.

To apply, please address the criteria needed for the role in your cover letter, accompanied by your latest CV.

We are a welcoming, fun and inclusive business! As an equal opportunity employer, Emotional Balance actively encourages applications from Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds and people with a disability.

Although we think that everyone is important and we would love to get back to each individual, sometimes we are just not able to and in some instances, you may receive an outcome of your application electronically.