POSITION TITLE

Support Coordinator

ORGANISATION

Central Highlands and Western QLD Family Support Association

T/A Yumba Bimbi Support Services

REPORTING TO

Coordinator of Plan Management and Support Coordination

AWARD

Social, Community, Home Care & Disability Services Industry Award 2010

STATUS

Full Time, Permanent.

LAST REVIEWED

April 2025

Support Coordinator

About the Role

Yumba Bimbi Support Services is an NDIS Registered Provider operating across the rural and remote communities of the Central Highlands and Western Qld region. The role of the Support Coordinator is to support National Disability Insurance Scheme (NDIS) Participants to achieve their NDIS plan goals, by coordinating informal supports, mainstream supports and funded supports. As a Support Coordinator, you will provide varying levels of coordination and transition support for people with disability living in rural and remote communities across a wide geographic area.

The Support Coordinator’s duties may vary depending on the specific needs of the participant and the goals outlined in their NDIS plan. Your key responsibilities will include:

Assist NDIS Participants to identify and plan strategies to achieve their personal goals within a person-centred framework

Support Participants in implementing their NDIS plan to maximise the value for money they receive from services

Support Participants in facilitating their independence by enabling empowerment and choice, and the promotion of personal resilience and social inclusion.

Support the participant to link with mainstream or community services (i.e., housing, education, transport, health)

Host stakeholder meetings with Providers to coordinate the most suitable services and supports for participants

Prepare plan review reports and other assessments/reports as required

Maintain regular and accurate customer information, documentation and record keeping that meets legislative requirements

Develop service agreements, assist participants to endorse Providers in the NDIS portals.

Work with participants to determine the budget for each support type and advise any relevant plan manager of the breakdown of funds, where this isn’t already completed by NDIS planners

Build, foster and maintain positive and proactive relationships with internal and external stakeholders

Actively participate and engage in team meetings and initiatives

Operates within relevant legislation, NDIA policies and guidelines and all YBSS compliance activities

Assess and manage risk in line with organisational policies and procedures

Selection Criteria:

A diploma or tertiary qualification in Human Services, Social Work, Allied Health or related disciplines

A minimum of 2 years’ experience as a NDIS Support Coordinator or similar case management role

Knowledge and experience of the NDIS Support Coordination function and why it is important in building a Participant’s capacity and to the overall success of the NDIS

Knowledge of relevant service providers across mainstream and other community service sectors, including mental health and disability providers

Outstanding customer engagement and interpersonal skills with excellent written and oral communication skills

Knowledge of MS Word, Excel and other online client reporting systems

Excellent time management skills and demonstrated ability to work unsupervised

Demonstrated ability to respond and adapt to competing priorities

Current Queensland Driver’s license

NDIS Workers screening

Current Working with Children Check

What we can offer

Competitive salary

Salary Sacrifice benefits

Work-life balance

A supportive, energetic and fun working environment

Opportunities to develop your career

To Apply

We are excited to receive applications, including a resume and cover letter from suitably qualified and experienced candidates. Applications Close Friday, 25th July 2025 and can be emailed to [email protected]