THE COMPANY

Located in the heart of Smithfield and operating in 36 countries, this business has long-term committed partnerships with over 2,500 suppliers. They manufacture various products and provide service solutions, in the design, process-manufacturing, facilities, logistics, energy and utilities arena.

They are passionate to enable their customers to focus on their own business targets, of building, maintaining, repairing and operating industrial equipment, safely and sustainably.

The business understands the unique requirements of all their partners, creating mutual connections between industrial customers and suppliers.

Their proactive supplier partnerships ensure they can provide a broad selection of parts along with consistent availability and substitutes – of technical, maintenance, repair and operations products to choose from.

THE ROLE

With the customer service teams mantra of “we are just a call away” they value and support their customers with a flexible and adaptable approach, prioritising a high-touch service, allowing customers to purchase in whatever way they like to.

As they take market share across Australia, the management team are eager to continue their high level of customer service and feel now is the time to add new team members to this high operating Customer Service Team

• Work in a scheduled contact centre environment of 30 answering phone enquiries,
• Responding to emails from the national email inbox
• Update, record and complete various administrative tasks to document client requests.
• Interpret and advise on products to effectively assist enquiries and provide advice.
• Identify customers' needs and provide relevant information to them within agreed performance metrics.
• Complete basic research and investigation activities as required.
• Complete administrative duties such as data entry, processing, virtual filing management of records, which all require accurate and effective processing in line with various legislative requirements.
• Ordering and liaising with the warehouse for parts

THE APPLICATION

Please email your updated resume to [email protected]