Key Responsibilities

 Providing a high level of customer service to our clients from intake to finalisation of their matter;

 Answering all incoming phone calls and email enquiries;

 Diary management and appointment scheduling;

 Making outgoing calls as directed; such as booking barristers and other professionals, and client follow ups;

 Data entry;

 Undertaking client billing;

 Managing stationary supplies; and

 Assisting lawyers with overflow administrative tasks.

Key Qualifications / Experience

 Two to five years’ experience in a similar role within a professional legal service environment is required;

 Outstanding verbal and written communication skills;

 High level organisational skills and the ability to prioritise and manage a variety of tasks in a busy service environment is required;

 Professional presentation and welcoming demeanour;

 Proactive, positive, and enthusiastic approach towards work and a willingness to learn; and

 Strong IT skills and knowledge of Microsoft Office Suite.