Mandatory requirements:

• Drivers' license: it is a mandatory requirement for the occupant of this position to hold an unrestricted “C” Class driver's licence. Officers are required to drive government vehicles as a part of their day-to-day work.
• This role is designated as Regulated employment as the position provides support services to children and young people, and therefore will require a valid Blue Card to be linked with the organisation prior to starting. Please refer to the Blue Card Services website (http://www.bluecard.qld.gov.au/) for further information.
• Additional pre-employment screening for this role includes serious disciplinary history disclosure, reference and qualifications check and eligibility to work in Australia.

Travel

• While the position is based in Townsville, travel within the region for site visits and to other regional/departmental offices may be required in this role. This may include overnight stays.

Key responsibilities

As Principal Community Services Officer, you will specifically:

• Support the establishment and operation of high level, strategic multi-agency responses across the North Queensland region, including the coordination of service delivery in watchhouses.
• Develop and lead a strong, integrated multi-agency service system in collaboration with non-government funded and unfunded provider/s, and relevant government agencies at a local level, and conduct planning activities, and outcome monitoring and evaluation, to identify potential challenges and enhance service delivery.
• Provide practice leadership and support service centres to reduce offending behaviours of high-risk young people, through monitoring and improving service responses, providing coaching to staff and providing advice and support in all service centre activities as required.
• Represent youth justice and/or the region at regional consultation forums, committees or working groups as required.
• Promote learning and information sharing in relation to services, networks and referral pathways within the community, through site mentoring, delivery of learning and development opportunities, and via the preparation of a range of high-quality communication materials.
• Provide leadership in the implementation and maintenance of strategies that facilitate and sustain the formation of partnerships between the department and key stakeholders within the region and at a local level.
• Enhance the local regional community by actively practicing and promoting excellence in service delivery and public administration and identifying opportunities for improving regional client service.
• Establish and maintain effective communication with key stakeholders.
• Provide supervision, training, support and mentoring to nominated staff and students across the region, including managing student placements and caseworker onboarding as required.
• Facilitate the effective engagement in the partnership of people, communities, and organisations from Indigenous and culturally and linguistically diverse backgrounds.
• Demonstrate cultural capability and/or a commitment to developing cultural capability to ensure an inclusive culture that aligns with the Human Rights Act 2019 and supports departmental programs and community partnerships aimed at preserving cultural connections for Aboriginal and Torres Strait Islander peoples.

Applications to remain current for 12 months.

Job Ad Reference: QLD/646135/25

Closing Date: Tuesday, 15th July 2025