We are looking for a medical receptionist (casual position) to work 9-14 hrs/wk during weekdays only.

Tasks and responsibilities

Greet patients as they arrive and anticipate their needs

Answer the telephone in courteous and polite manner

Respond to patient enquiries

Receive and convey messages

Schedule appointments

Notify patients of upcoming appointments

Organise files for upcoming consultation sessions

Monitor stationary and clinical supplies

Order braces/other supplies for patients

Process invoices and payments

Follow up overdue accounts

End of day reporting and reconciliation of payments

Email, scan, file and mail documents

Maintain patient records and archive files

Retrieve reports

Communication with insurance companies, pharmacies and other medical facilities

Transcribe dictation

Maintain cleanliness of the practice

Maintenance of Covid protocols

Qualifications and experience

Essential Criteria

Excellent communication skills and phone etiquette

Excellent customer service

Excellent organisational skills and time management

High levels of accuracy / attention to detail

Able to multitask and prioritise

Typing skills

Must be able to cover sick leave and holidays

Strong computer literacy

Working knowledge of Microsoft Office

Maintain information and patient confidentiality

Ability to work independently, show initiative and work within the team

Desirable Criteria

Understand medical terminology

Previous experience with medical practice software

Previous experience in a medical reception or similar administrative position

Benefits

Secure parking available onsite

If you have any questions about the position, please contact Violet Pick (Practice Manager) on 02 9987 1311.

To apply, please submit your resume with a cover letter outlining your experience and what you can bring to our practice.