Location: 2549 Laggan – Taralga Road Laggan NSW 2583
Live-In Role with Private Accommodation

About Us:
At Pawtails Rural Retreat, we are passionate about providing high-quality care for dogs and cats. We are committed to delivering exceptional service with a personal touch. We are looking for a dedicated and experienced Boarding Kennel Manager to join our team.

Job Description:
As the Boarding Kennel Manager, you will be responsible for overseeing the day-to-day operations of our facility. You will manage staff, ensure the well-being and safety of all animals in our care, and maintain a high standard of cleanliness and customer service. This is a hands-on role where you’ll be directly involved with the animals, managing the team, and ensuring the smooth running of the business.

Key Responsibilities:

· Oversee the day-to-day operations of the kennel, including managing bookings, check-ins/outs, and client communications.

· Supervise and train animal attendants to ensure they provide excellent care and customer service.

· Ensure all animals are safe, healthy, and well-cared-for at all times.

· Maintain the cleanliness and hygiene of the facility, including kennels, play areas, and common spaces.

· Implement safety protocols and emergency procedures as needed.

· Create and maintain detailed records of each pet's stay, medical needs, and special requests.

· Assist in developing marketing strategies to increase bookings and visibility.

· Handle customer inquiries, concerns, and complaints in a professional manner.

· Administer medications and special diets as required for pets in your care.

· Perform regular inventory checks of supplies and equipment.

· Coordinate with veterinarians for health checks and emergencies.

Requirements:

· Previous experience in a management role in a pet care facility or similar environment.

· Knowledge of animal behaviour, health, and safety.

· Strong leadership and communication skills.

· Ability to handle multiple tasks in a busy environment.

· Excellent customer service skills with a friendly, approachable manner.

· Able to work a fortnightly rotating roster, including weekends and holidays as needed.

· Comfortable working with both dogs and cats of various breeds and temperaments.

· Valid driver's license.

· Shuttle service to Sydney, Southern Highlands and Goulburn.

· Ability to live on-site and be available for emergency situations.

Benefits:

· Competitive salary.

· Live-in accommodation provided (private on-site housing).

· Opportunities for professional development and training.

· A rewarding and dynamic work environment with a team of passionate animal lovers.

· Discounted boarding services for your own pets.

How to Apply:
Please send your resume, along with a cover letter detailing your experience and why you're passionate about animal care. We look forward to meeting you!