Australian Citizens or Permanent Residents only

1 x Fixed Term - Full Time position (24 months with the possibility of extension)

Substantive Equality Statement
Lotterywest and Healthway strive to create a hopeful, healthy, connected and sustainable community life for all Western Australians, where diversity is encouraged, and everyone is respected, welcomed, supported, and treated equally. We value the strength of a diverse workforce and view inclusivity as essential to our success. We are committed to fostering a respectful and inclusive workplace and community that encourages employees to be themselves.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGBTQIA+ and people with disability.

The Organisation
Lotterywest is uniquely the only Government owned and operated lottery in Australia. We have supported the community for over 90 years with the purpose to operate a responsible and sustainable lottery that leaves an enduring positive impact for WA.

Lotterywest is also the employing agency for Healthway, the only State Government department dedicated to health promotion. For over 30 years, Healthway has funded projects and research to inspire Western Australians to live healthier lives.

About this Role:
Reporting to the Senior Field Services Officer, the Field Services Technical Officer performs operational shift activities within the Field Services Team and providing support for our systems contributing to the success for our retailers.

Key areas of focus include:

Customer Service – a focus on delivering excellent customer service, guidance and support to our retailers and internal customers and effective customer issues management

Point of Sale Technology Support - ensures technology has high availability, are current, maintained and secure

Relationship Management - fosters and develops productive partnerships with customers, essential service providers and key technology stakeholders

Reporting – reports on equipment and service delivery against key performance indicators

Mandatory / special role requirements

• Drivers Licence
• Police Clearance
• Regional travel
• After hours work

About you, you have:

Extensive technical skills and a developed knowledge of computer hardware maintenance, network and data communication including experience in computer hardware repair

Demonstrated high level customer service skills with a strong focus on customer satisfaction and quality service delivery

Well-developed communication skills with the ability to confidently present messages in a clear, concise and articulate manner

Demonstrated ability to work independently but also collaboratively as part of a team in a shift work environment

Demonstrated analytical and problem solving skills

Required Qualification
This role requires possession of a relevant qualification in the support of electrical or mechanical equipment and/or at least 3 years’ experience working in a relevant industry.

Want to know more?

If you are driven to succeed and drive change within our organisation and in the WA community, we’d love to hear from you. To be sure this role is right for you, please read the attached job description.

Applying for a State Government role can look a bit different, so we do encourage you to read the attached Job Application pack to ensure your application sets you up to succeed.

Suitable applicants may be considered for future similar employment opportunities during the next twelve (12) months at Lotterywest.

For Further Job Related Information

Enquiries about the role can be directed to Raja Sheryar, Director Service Operations on (08) 9488 6147.

Join Lotterywest

Applicants are required to apply online and need to submit the following documents in Word or PDF format only:

A current resume/CV

A cover letter of no more than two (2) pages addressing selection criteria

To submit your application, please click on the Apply for the job button.

If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process, please contact: Simone Boud, Human Resources Business Partner on (08) 9488 6712.

Unfortunately, we can’t accept late applications so please allow yourself enough time to complete your application before the due date and time.

Protecting your Privacy

Lotterywest will only contact you from the official @lotterywest.wa.gov.au domain. If you receive any emails from any other domain asking for your personal information, you should not respond to them. If you receive what appears to be Lotterywest communications not from the official domain, please send an email with the details to [email protected]