Are you a motivated and experienced Service Supervisor ready to lead a high-performing team? CPG is seeking a hands-on, solutions-focused individual to oversee the day-to-day operations of our workshop and field service teams. This leadership role is key to maintaining service efficiency, technical excellence, and outstanding customer satisfaction.

About the Role

As Service Supervisor, you’ll coordinate workflow, allocate resources, and support both workshop and field service operations. You'll be responsible for job scheduling, quoting, invoicing, technician performance, and ensuring compliance with safety and quality standards. Collaboration with internal departments will be critical to ensuring seamless service delivery and positive customer outcomes.

Key Responsibilities

Coordinate and oversee daily workshop and field service operations

Allocate jobs, manage workflow, and track job progress through to completion

Prepare service quotes, review job cards, and manage invoicing and customer updates

Work closely with the Parts team to ensure timely availability of required components

Build and maintain strong relationships with customers to support repeat business

Mentor and supervise apprentices, ensuring their training and development is on track

Monitor technician performance and provide coaching and support as required

Uphold and promote workplace health, safety, quality, and environmental compliance

What We’re Looking For

Minimum 2–3 years’ experience in a supervisory or leadership role within a mechanical, diesel, or industrial service environment

Trade qualification (preferred) or extensive hands-on experience in relevant sectors (marine, industrial, mining, or power generation)

Solid understanding of heavy-duty diesel engines

Strong administrative and organisational skills with attention to detail

Working knowledge of WHS legislation and safety best practices

Proficient in Microsoft Office and service management systems

Excellent communication, leadership, and interpersonal skills

Additional Requirements

Full working rights in Australia

Ability to pass a pre-employment medical and drug & alcohol screening

We’re looking for someone who leads by example, takes initiative, and is passionate about delivering high-quality service while supporting team development.

About Us

CPG is a trusted distributor and service provider for world-class brands including Volvo Penta, MTU, Kohler, and Separ. As the Volvo Penta Distributing Dealer for Western Australia, we support a wide range of industrial, marine, and power generation applications.

Our purpose-built facility in Bibra Lake offers modern amenities and on-site parking. We pride ourselves on a collaborative workplace culture and a commitment to quality and innovation.

How to Apply

Please submit a cover letter outlining why you believe this is the right opportunity for you, along with your current resume detailing your experience.

Confidentiality is assured for all applicants.
Please note: Only shortlisted candidates will be contacted.