Operations & Growth Coordinator (NDIS Aged Care and DVA)

📍 Bendigo | Full-Time | Immediate Start

IMS Support Services is a registered NDIS provider delivering high-quality mental health and disability support services across Bendigo and surrounding regions. We’re seeking a highly organised, proactive, and resilient Operations Coordinator to step into a key leadership role in our streamlined, survival-mode team.

This is a new position designed to reduce the workload of the Managing Director and current leadership team and centralise key operational functions.

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About the Role

Reporting directly to the Managing Director, the Operations Coordinator will act as the operational heartbeat of the organisation — overseeing internal systems, compliance, team coordination, and service delivery quality.

You’ll manage day-to-day operations, support staff culture, coordinate meetings and audits, and help ensure our NDIS services are delivered with compassion, integrity, and accountability.

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Key Responsibilities

Coordinate and facilitate team meetings and internal communications

Manage admin on-call during work hours and share after-hours on-call rotation with the Director

Oversee training, employee surveys, and staff culture initiatives

Manage compliance, auditing, registers, WHS, and internal workflows

Support incident and restrictive practice management, and escalate as needed

Oversee NDIS registration requirements, policies, and systems

Conduct file audits, monitor case notes, and supervise service delivery quality

Lead SIL quote finalisation, asset/resource management, and financial coordination

Handle basic IT issue triage, maintenance follow-up, and legislation monitoring

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Who We’re Looking For

Strong background in NDIS or community/mental health services (essential)

Proven experience in operations, compliance or leadership roles

Knowledge of NDIS Practice Standards, restrictive practices, SIL quoting, and audits

Excellent communication, organisation and multitasking abilities

Calm under pressure, emotionally intelligent, and solution-focused

Tech-savvy with basic troubleshooting ability (you’ll be the “go-to” before IT is called in!)

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Position Details

Location: Bendigo (some remote flexibility may be considered)

Hours: Full-time

Reports to: Managing Director

Start Date: ASAP

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Why Join Us?

Supportive, no-BS team that genuinely cares about staff and clients

Flexibility and autonomy in a newly created leadership role

A chance to shape the future of a growing mental health-focused provider

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How to Apply

Send your resume and a short cover letter telling us why you’re the right fit to:

📧 [email protected]

Applications close: 31/07/25

Shortlisted applicants will be contacted directly.