The National Academy of Professional Studies (NAPS) is seeking dedicated, experienced, and qualified Administration Officers to join our Student Services team. This full-time opportunity is ideal for individuals eager to contribute to the delivery of face-to-face units across 12 diverse courses. Based in the heart of Sydney’s CBD, NAPS offers outstanding working conditions within a modern, intellectually stimulating environment. If you're ready for the next step in your career, now is the time — and NAPS' is the place.

Key Responsibilities

Overseeing the front desk, answering student enquiries, listening to student complaints, concerns and difficulties arising at the college or outside the college

Facilitate all aspects of the enrolment, participant support and administrative activities (e.g. student registration and induction, online enrolment and subsequent enrolment in LMS, timetable and tutorial group management, examination and invigilators management, beginning and end of semester processes, etc.) within NAPS and in accordance with legislative higher education standards and CRICOS requirements

Provide outstanding customer services to all NAPS’ stakeholders.

Participate in team meetings as a key staff member on a regular basis.

Maintain student records, preparing files, providing fee payment information etc.

Monitor student’s study progress and plan their progress accordingly.

Liaise with IT for student accounts, and any issues that arises

Assist in accurate recording of TCSI/PIR

Administer and prepare survey reports for management and governance bodies

Follow TEQSA procedures and policies.

Support the finance department by processing invoices, tracking expenses, and reconciling accounts.

Attend Fire warden trainings and providing First Aid

Any other responsibilities as directed by the Administration manager, Dean, CEO, or any other Department Heads.

Act as support and administrative staff and coordinate all relevant committee meetings and prepare minutes.

Any other works which are related to academic and administration and not specified in this document.

Essential Selection Criteria

Relevant higher education industry experience (at least one year)

Well-developed communication skills.

Capacity to lead effective team outcomes.

Proactive customer service skills and the capacity to resolve customer problems.

Ability to use initiative and work under broad direction to complete tasks and solve problems.

Capacity to pay close attention to detail and produce accurate results.

Capacity to maintain quality in a high-volume, demanding environment.