About the role

We are seeking an experienced and enthusiastic Receptionist to join our team at Sparkle by Mia Pty Ltd in South Hedland, Western Australia. This full-time role will be the first point of contact for our customers, providing a warm and professional welcome to our business.

What you'll be doing

 Greeting and welcoming customers in a friendly and courteous manner.

 Answering and directing incoming phone calls.

 Managing the reception area and ensuring it is well presented at all times.

 Providing administrative support, including data entry, filing, and managing

correspondence.

 Assisting with various office duties as required.

 Maintaining a high level of customer service and contributing to a positive work

environment.

 Collecting customer feedback and addressing any issues promptly and efficiently.

 Managing appointment schedules for cleaning staff and coordinating daily cleaning

operations.

 Monitoring inventory of cleaning supplies and liaising with vendors to ensure timely

restocking.

What we're looking for

Previous minimum 2 years of experience as a receptionist or in a similar customer

service role.

 AQF Certificate II or III.

 Proficiency in using office equipment and computer software, including Microsoft Office

suite.

 Strong communication and interpersonal skills, with the ability to engage with a diverse

range of customers.

 Excellent organizational skills and attention to detail.

 Proficiency in using office equipment and computer software, including Microsoft Office

suite.

 A friendly, professional, and proactive attitude.

 A passion for providing exceptional customer service.

What we offer

Competitive salary and attractive benefits package

Supportive and collaborative work environment

Opportunities for professional development and career advancement

Discounts on our products and services

Health and wellbeing initiatives to support our employees

About us

Sparkle by Mia Pty Ltd is a leading provider of high-quality commercial, industrial cleaning and home maintenance services in the South Hedland, Port Hedland and Pilbara region. Our mission is to deliver exceptional service and help our customers maintain a clean, healthy, and beautiful work and living environment. With a strong focus on customer satisfaction and a commitment to sustainability, we are a rapidly growing company that values our employees and their contributions to our success.

If you are excited about this opportunity and believe you have the skills and experience to excel in this role, we encourage you to apply now.