Client Engagement Manager

(6-month contract with potential for extension)

Flexible working arrangements available - minimum of 3 days per week.

Join Capecare – Where Compassion Meets Excellence in Aged Care

Capecare is the largest regionally based independent aged care provider in Western Australia, proudly delivering high-quality aged care services to the communities of Busselton and Dunsborough. With over 60 years of compassionate care behind us, our team is committed to enriching the lives of older Australians through respect, partnership, and commitment.

We now have a fantastic opportunity for a Client Engagement Manager to join our dedicated Corporate Services team. If you're passionate about developing stakeholder connections, driving new business opportunities, and ensuring customer service excellence, we want to hear from you!

About the Role

As the Client Engagement Manager, you’ll play a key role in fostering strong relationships with clients and relevant members of the community to facilitate growth across the business and ensure a positive customer experience.

Key Responsibilities

In collaboration with the executive team develop and implement a strategic community engagement plan.

Identify opportunities within the community to foster new organisational relationships that provides mutual benefit and results in client growth across all service areas.

Coordinate various events and communication with stakeholder groups that strengthens existing client relationships, creates opportunities for new client growth, and informs the community about aged care services.

Develop and maintain strong client relationships that promote satisfaction, retention and growth in service areas.

Actively engage and represent Capecare in relevant community-based events or programs that will increase brand and service awareness in the community.

Develop and track key client metrics such as engagement, retention, and Net Promoter Score (NPS).

What You’ll Bring

Bachelor’s degree in Business, Communication, Marketing or Healthcare field (desirable).

Minimum of 3 years’ experience in a similar role.

Strong communication skills.

Strategic thinking and innovative ideas.

Why Join Capecare?

Competitive salary with generous salary packaging benefits, up to $18,200 tax free.

Work with a values-driven team committed to continuous improvement

Make a real impact on the lives of older Australians

Beautiful coastal location in Busselton, WA

How to Apply

Ready to contribute to something meaningful? Apply today with your resume and a cover letter outlining your interest in the role and how your skills align with Capecare’s mission and values.

For more information about Capecare and to view all current opportunities, visit www.capecare.com.au

Capecare is an equal opportunity employer and committed to attracting and retaining a diverse workforce that reflects the community we serve.