No. 1 Fertility is your premier boutique-style fertility provider. We offer a comprehensive range of fertility services, combining cutting-edge scientific advancements with a comforting and inviting atmosphere. Our dedication lies in delivering excellence in Assisted Reproductive Treatment (ART), where we take pride in offering personalised patient-centred care marked by empathy, transparency, and integrity.

We’re a lively, dynamic, and supportive team that thrives on collaboration, good vibes, and a shared passion for making a difference. If you’re all about bringing energy, positivity, and purpose to your work, we’d love for you to join our fun and impactful team in making family dreams a reality.

Role Overview

Position Type: Permanent full-time

Location: East Melbourne/Collins St, conveniently located near public transport.

Why join No 1 Fertility?

Paid parental leave with return to a family friendly clinic

Bright exchange access exclusive discounts & offers on 100s of products and services though our partner Bright exchange

Competitive salary with additional benefits such as car parking allowance

Access to our No. 1 Women’s Health and Skin Clinic with 20% discount

Professional and career development opportunities

A safe, inclusive, and supportive workplace culture - Join our Diversity, Inclusion and Equity or Be 1 (Social) Committee

Access to our Employee Assistance Program and Trained Mental Health Responders

Key responsibilities

Provide compassionate care and empathetic communication to support patients throughout their IVF journey.

Manage patient inquiries, appointments, payments, and documentation with accuracy and professionalism.

Deliver efficient administrative support to medical professionals and the wider team.

Ensure compliance with consent, regulatory requirements, and clinic policies.

Collaborate with the team to maintain a safe, supportive, and goal-driven work environment.

Uphold ethics, integrity, and critical thinking in all aspects of patient care and administration.

What will you have?

Strong communication skills, attention to detail, and excellent time management.

A self-motivated, proactive attitude with a focus on patient care and problem-solving.

Ability to stay composed and professional while managing challenges.

Previous medical administration experience (preferred).

Eligibility to work in Australia.

No. 1 Fertility is proud to be an equal opportunity employer and is committed to celebrating diversity and inclusivity in the workplace. We acknowledge the Traditional Owners of the land on which our clinics are located today and strongly encourage people from all cultural backgrounds to apply, including Aboriginal and Torres Strait Islander people. All qualified applicants will receive consideration for employment without discrimination.

If you believe you have the skills and experience for this role, please submit your application by COB Friday, 18th July 2025. For any questions, please email [email protected]. Please note applications should not be sent to this email address.