The Opportunity

We are proud to be partnering with a highly respected organisation in Craigieburn to recruit an experienced Information Officer. This is an exciting opportunity to join a values-led, supportive team in a business known for its positive culture, low turnover, and strong community impact.

You’ll play a key role in the ongoing development and management of the organisation’s digital and physical information management systems—ensuring accuracy, accessibility, and compliance while driving best practice across the business.

If you're a confident communicator with a background in SharePoint or M365 administration, and you're looking to step into a role where you’ll be valued, challenged, and supported—this could be your next move.

Key Responsibilities

Reporting to the Information Management Lead, your role will include:

• Overseeing the day-to-day administration of ELO (EDRMS), including user access, folder structures, document control, and register updates.
• Designing, implementing, and maintaining SharePoint Online environments to support structured content management and align with organisational architecture and metadata standards.
• Administering document lifecycle processes, including creation, classification, retention, and disposal in accordance with internal frameworks and compliance standards.
• Collaborating with stakeholders to map SharePoint site structures to EDRMS taxonomies for seamless integration and compliance.
• Supporting the management of physical records, including secure storage, retrieval, and disposal (in line with NAA guidelines—or a willingness to learn).
• Conducting quality control audits on controlled documents to ensure accuracy and adherence to best practice.
• Providing end-user training and support across teams to encourage consistent use of templates, version control, and document handling protocols.
• Identifying opportunities to improve information management processes and championing change across the organisation.

Skills & Experience

To succeed in this role, you will ideally bring:

• Prior experience in an Information Officer or similar role within an IT or records management environment.
• Hands-on experience managing SharePoint Online, including configuration, permissions, metadata, and retention policies within a Microsoft 365 environment.
• Exposure to tools such as Power Automate and/or PowerShell (advantageous).
• Understanding of EDRMS (ideally ELO) and document control best practices.
• Familiarity with NAA guidelines and compliance obligations (or a willingness to learn).
• Strong interpersonal skills with the confidence to engage with a diverse workforce and build effective relationships across the business.
• A proactive, solutions-focused mindset and the ability to work both independently and collaboratively.

The Organisation

This organisation is well regarded for its commitment to people, community, and continuous improvement. You’ll be joining a high-performing, fast-paced environment where your contributions will be recognised, and your professional development will be supported.