Medical Receptionist
Melbourne Gastrointestinal Group – Heidelberg, VIC
Part-Time | 20–30 hours per week | Immediate Start

Are you a compassionate and detail-oriented professional looking to make a difference in a supportive healthcare environment? Melbourne Gastrointestinal Group (MGIG) is seeking a dedicated Medical Receptionist to join our friendly and hardworking team.

This dynamic role involves a mix of reception and administrative duties, supporting a team of specialists including Gastrointestinal Physicians, General Surgeons, and a Dietitian. You'll report directly to the Practice Manager and play a vital role in delivering exceptional care and service to our patients.

About Us

Melbourne Gastrointestinal Group (MGIG) is a long-established, specialist gastroenterology and surgical practice located in the Heidelberg hospital precinct. Since 2004, we’ve been committed to providing expert and compassionate care to patients with gut, liver, and surgical concerns.

Our consultants are leaders in their fields, with decades of clinical experience and a focus on delivering the highest standard of patient care. We’re proud of our collaborative, inclusive, and friendly admin team — and we're looking for someone who will thrive in this environment.

Key Responsibilities

Welcoming and assisting patients at the front desk, by phone, email, and in person

Managing a high volume of incoming calls professionally and efficiently

Preparing patient files and documentation for consultations

Managing specialist diaries, hospital bookings, and patient appointments via Genie Software

Providing accurate and supportive information to patients

Producing medical correspondence

Processing payments and claims through EFTPOS, ECLIPSE, and Medicare

End-of-day reconciliation and daily balancing

What We’re Looking For

A warm, professional, and empathetic manner with patients and their families

Strong verbal and written communication skills

Prior experience in a medical administration or reception role

Proficiency with computers and solid typing skills (Genie Software experience a plus)

High attention to detail, with great organisational and problem-solving abilities

Ability to adapt and prioritise tasks in a fast-paced environment

A positive, team-oriented attitude

What We Offer

Immediate start (20–30 hours per week)

A secure role in a long-standing, reputable medical practice

Supportive team and inclusive workplace culture

Onsite staff parking

No weekend work

Competitive pay (commensurate with experience)

On-the-job training provided

If you believe you’re the right fit for this role, we’d love to hear from you.
Please apply via SEEK with your resume and cover letter.

We appreciate all applications; however, only shortlisted candidates will be contacted.