Workforce Relationship Manager - 3 days or School Hours

• North Sydney Location / Hybrid working
• $85k + super (pro-rata) approx. $43 + super p/hr
• 12 Month Mat leave cover – Extension or Perm available at the end

Are you passionate about delivering exceptional client service, workforce compliance, and onboarding experiences? We're looking for a proactive and professional Workforce Relationship Manager to join this dynamic team and manage key client accounts across contingent workforce programs.

About the Role:

As a trusted client partner, you'll be the key point of contact for stakeholders across HR, Recruitment, Hiring Managers, and Finance teams. You’ll manage day-to-day service delivery, ensure compliance across contingent worker programs, resolve escalations, and contribute to strategic process improvements.

What You'll Be Doing:

• Build strong relationships with key stakeholders across clients’ businesses
• Manage end-to-end service delivery for contingent workers, from onboarding to offboarding
• Oversee compliance, licensing, and documentation with 100% accuracy
• Interpret background check results and manage any adverse findings
• Coordinate urgent onboarding and ensure SLA compliance for new starters
• Contribute to business reviews, workforce planning, and continuous service enhancements
• Maintain accurate data in internal systems and provide reporting as required
• Identify trends from feedback and implement meaningful improvements
• Act as an escalation point for queries and complaints (including in-person meetings)

What You’ll Bring:

• Proven experience in client services, workforce solutions, or internal recruitment operations
• Strong relationship-building and stakeholder management skills
• Sound understanding of compliance, onboarding, and contractor management processes
• Excellent communication and problem-solving skills
• High attention to detail and ability to manage competing priorities
• Confident using systems and generating client-facing reports

Click Apply Now to join a team that values trust, service excellence, and continuous improvement.