Are you passionate about delivering great service? Do you thrive in a fast-paced environment? Perhaps you’re currently working as a hospitality or venue manager and looking to move industry?

Command51 seeks a Client Service Manager to oversee multiple client sites located across the following areas: Newcastle, Nelson Bay, Taree, Forster and Port Macquarie.

This role would suit someone who enjoys being on the road and working independently. You must be comfortable with daily travel to the above areas.

About us

Command51 is a cleaning and grounds maintenance service provider. We are dedicated to providing the right solution for our client's cleaning and grounds needs. We are committed to delivering the highest standard of work each and every time. We aim to become our clients service department, an extension of their organisation, so that they can focus on operating their own business.

About the role

As the Client Service Manager, you’ll play an integral role in our commitment to delivering great service every day. You’ll be responsible for building and maintaining strong relationships with all stakeholders, ensuring their needs are met and exceeded. This is a hands-on, field based role that requires daily travel to client sites.

Salary: up to $90,000 per annum (DOE) + Super + commission

Working hours: 38 hour per week, Monday to Friday.

Requirement to attend to work-related contact outside usual hours from time to time and you will also be required to work every 2nd Saturday morning.

A typical day involves:

Liaising with Command51 clients, addressing inquiries, concerns and requests promptly and professionally

Managing service delivery for a prescribed number of sites within set SLAs

Conducting weekly site inspections and log results on our bespoke app

Ensure WHS compliance procedures are followed

Identifying opportunities for extra work outside of scope and upsell services to clients

Collaborating with the Business Development team to broaden our service offerings

What you’ll need:

Proven experience in client relationship management

Experience in supervision or management, including managing teams in multiple locations

Willingness to travel and spending time on the road travelling from site to site.

Strong communication skills, with the ability to effectively engage with stakeholders at all levels

Ability to multi-task and prioritise tasks in a fast-paced environment while maintaining a high level of attention to detail

Great problem-solving skills and a proactive approach to managing both staff deliverables and client expectations

Confident in using various IT platforms

Flexibility to adapt to changing client needs and operational requirements

The successful candidate must have and unrestricted Australian work rights and full driving licence.

If you're ready for a new challenge and eager to apply your management skills, we want to hear from you!

Apply now to join our team.