About Us: We are a trusted name in the bathroom renovation industry, offering a wide range of premium products designed to elevate and transform bathroom spaces. From stylish tapware to innovative storage solutions, we help our customers create their dream bathrooms with products that balance style, functionality, and durability. As our business grows, we are seeking a dedicated Customer Care Officer to join our team and provide outstanding support to our customers.

Position Summary: As part of your role you will be the first point of contact for customers, guiding them through product selection, answering product-related inquiries, and providing exceptional after-sales support. Your role is crucial in ensuring a seamless customer experience, from the initial inquiry through to post-purchase support, helping our customers make informed decisions and ensuring their satisfaction with our products.

Responsibilities:

Assist customers in selecting products that best meet their needs and preferences, offering knowledgeable advice on our range of bathroom renovation products

Respond promptly to customer inquiries via phone, email, and chat, addressing product questions, availability, and specifications

Provide after-sales support, resolving issues related to product installation, maintenance, and any additional service requests

Handle returns, exchanges, and warranty inquiries with empathy and professionalism

Maintain accurate records of customer interactions and feedback to help improve customer satisfaction and refine our product offerings

Collaborate with the sales, logistics, and product teams to ensure timely and accurate order fulfillment

Keep up-to-date with our product range, features, and any new product launches to provide accurate information to customers

Qualifications:

Previous experience in a customer service or support role, ideally in a showroom environment

Strong interpersonal skills with a customer-first mindset

Excellent verbal and written communication abilities

Ability to understand and communicate technical product details effectively

Problem-solving skills with the ability to handle challenging situations gracefully

Interest in home design, interior decor, or renovation is an advantage

About the Role

- Full time hours

Job Types: Full-time

Schedule:

8 hour shift

No weekends

Salary is determined based on expereince

Experience:

Customer service: 2 years (Preferred)