IT Customer Solutions Representative

Full Time Ongoing Position

Location: Morwell

Band 5 Salary: $78,456 - $90,192 plus 12% superannuation

Band 5 Salary

Department: Business Improvement

Do you want to make an IMPACT?

About this Role

Our IT Customer Solutions Representative provides first level IT support to Latrobe City Council employees and other stakeholders for all IT services.

Receiving and triaging all IT support requests, you will liaise with the broader Organisational Performance team to resolve customer issues and ensure a high level of customer service is provided consistently across the organisation and contribute to continuous improvement.

About You

For this position we are seeking an individual with a solid understanding of IT systems, software, and hardware commonly used in Council environments.

This includes proficiency in troubleshooting issues related to operating systems (Windows, MacOS, Linux), office productivity software (Microsoft Office, Google Workspace), email clients, printers, and networking devices.

You'll also need:

• Tertiary qualifications in Information Technology and/or equivalent IT experience.
• Excellent communication and interpersonal skills to converse with a wide range of customers with their IT issues.
• Foundation technical knowledge of IT Desktops, laptops, managed operating environments, mobile device management, servers, Email, mobile phones, desk phones, tablets, printers, applications and Active Directory.
• Foundation knowledge of Microsoft Windows /Server Operating Systems, MS Office, Office 365, System Centre Configuration Manager.
• Foundation knowledge of ITIL and service management tools and Asset Management practices and experience in using IT Service Management Tools.
• Problem-Solving skills to quickly diagnose IT problems and find solutions independently.

Also Desirable:

• Experience with ticketing systems and following predefined procedures for issue resolution.
• ITIL Certification or proven experience working with IT Service Management processes.

You should be resourceful, detail-oriented, and capable of managing multiple tasks efficiently in a fast-paced environment.

Successful applicants will be required to apply for and satisfactorily obtain a National Police Check and Working with Children's Check.

Go Further at Latrobe City Council

A career with us begins with a desire to empower and make positive change within our Latrobe City Community. At council you will get stuck into interesting work and experience growth as you see the impact you make unfold right in front of you

Why work for us?

At Latrobe City Council we are an equal opportunity employer who invests heavily in our employees.

We offer a range of training and Personal Development opportunities including a Structured Leadership Development Program and study assistance.

We offer benefits such as salary packaging and access to our health and wellbeing programs.

We want you to join our team and provide the best services possible for a fast-growing regional municipality in the heart of Gippsland.

To apply

Please apply (and submit your responses to the Key Selection Criteria) via the Latrobe City Council website.

Applications will close on Sunday 13 July 2025 at 11:59PM

Contact Ace Wilhelm, Coordinator Information & Technology on 0408 341 423 for insight into the day-to-day activities of the role and the team as a whole.

Child Safe Organisation

Latrobe City Council has a zero tolerance to any form of child abuse and is committed to the safety, wellbeing and empowerment of children. We create and maintain a child safe organisation where protecting children and preventing and responding to child abuse is embedded in the everyday thinking and practice of all employees, volunteers and contractors. Our recruitment practices reflect this.

Diversity and Inclusion

At Latrobe City Council we value workforce diversity and inclusion, where individual uniqueness is embraced. We value diverse life experiences and the perspectives of our people, whilst providing high-quality services to all members of our community, regardless of age, gender, ethnicity, religion, cultural background, disability, or sexuality.

At Latrobe City Council we are committed to providing positive employment opportunities for Aboriginal and Torres Strait Islander people and welcome employment applications from candidates of Aboriginal and Torres Strait Islander background. Council's Indigenous Employment Program is available to support Aboriginal and Torres Strait Islander descent applicants and can be contacted at[email protected] or by calling 1300 367 700.

We at Latrobe City Council strongly encourage people with disability and diverse backgrounds to apply for our roles. If we can assist you with any reasonable adjustments in order to submit your application for this role, please contact the Careers team via email at[email protected] or call 5128 6113 noting your preferred method of communication and contact details and a member of the team will be in touch.

Latrobe City Council is an equal opportunity employer and works in the interest of the safety of children and young people. Our recruitment processes reflect this commitment.