Dispute Resolution Officer | Join a Global Insurance Company | $40.56ph + Super | Sydney CBD

MAYDAY is looking for a detail-oriented and proactive Dispute Resolution Officer to join a leading global insurance provider that puts fairness, empathy, and excellence at the forefront of their service. You’ll work in a fast-paced, high-performing team where your ability to assess, analyse, and resolve will make a genuine difference.
This is an excellent opportunity to bring your insurance or dispute experience into a meaningful, people-first environment with hybrid flexibility and strong development potential.

What’s in it for you:

• Start Date: 14th July 2025
• Duration: 12-month assignment
• Hourly Rate: $40.56 per hour + super
• Location: Sydney CBD (Hybrid)
• Full time: Monday–Friday
• Hours: 8:30 am – 5:00 pm
• Purpose-driven: Join a business that’s committed to supporting customers through complex challenges
• Great team: Supportive, collaborative environment with great onboarding and ongoing coaching
• Impactful work: Play a key role in resolving complex disputes and driving fair outcomes

Your responsibilities will include:

• Review and assess disputed insurance claims to ensure accurate outcomes were reached
• Identify and correct processing errors in claims or decision-making
• Draft high-quality decision letters that clearly explain outcomes to policyholders
• Manage a portfolio of complex cases with care, professionalism, and regulatory compliance
• Liaise with stakeholders, including internal teams and external partners, to resolve complaints
• Meet AFCA or internal dispute timelines and regulatory obligations

What We’re Looking For:

• Experience in general insurance, particularly in claims or dispute resolution
• Strong understanding of dispute case management – AFCA experience highly regarded
• Excellent written and verbal communication skills – clear, empathetic and confident
• A self-starter who can manage deadlines and complex casework independently
• Strong analytical thinking and attention to detail
• Familiarity with claims systems and Microsoft Office; bonus if experienced in complaint-tracking tools
• Legal, mediation, or regulatory background is a plus

This is your chance to join a leading global insurance provider and make a real difference. Apply now!