We're currently recruiting for a contract position with a well-known insurance provider, focused on customer complaints and resolution support within a fast-paced, customer-centric environment.

Start: Immediate Start
Duration: 5 month contract - potential to go permeant for the right candidate

Hybrid working: 3 days a week in the office, North Sydney

What You'll Be Doing:

• Triage and manage customer claims from lodgement through to resolution
• Investigate and resolve complex claim enquiries with empathy and accuracy
• Collaborate with internal teams to ensure timely outcomes and compliance with service standards
• Prepare clear written communications and maintain thorough case documentation
• Support continuous improvement of claims handling processes

What We're Looking For:

• Previous experience in customer claims, complaints handling, or dispute resolution - ideally in general insurance
• Strong written and verbal communication skills
• Ability to manage sensitive customer interactions with professionalism
• Detail-oriented with solid judgement and problem-solving skills
• Familiarity with claims systems and regulatory requirements in insurance is a bonus
• Legal background desired but not essential

If you're available now and want to join a reputable insurance group where customer experience is a top priority apply now [email protected]

#InsuranceJobs #ClaimsAnalyst #CustomerResolution #ContractRole #SydneyJobs #GeneralInsurance #CustomerExperience #ClaimsHandling

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