The position of Shift Manager/Department Manager is a Level 2 employee under the Fast Food Industry Award.

Responsible for delivering outstanding QSC, sales, people practices and profit on each shift;

Supervise employees to ensure that restaurant operations and procedures are adhered to;

Engage with crew and fellow managers to deliver great business outcomes by bringing the Macca's Experience to life on each and every shift;

ensure every customer has a memorable McDonald's experience. I comply with restaurant safety and security standards which includes investigating all incidents and taking corrective actions to ensure a safe working environment for all employees and customers;

escalate safety and security matters to the Restaurant Manager where necessary;

In addition to supervising employees, responsible for running a primary system which is critical for the day to day operations of a 24/7 business.