This is a dynamic role that combines customer service with admin support and workflow coordination. You’ll be responsible for:

Responding to phone and email enquiries from our valued customers

Processing orders, coordinating deliveries, and maintaining customer records

Supporting delivery workflows using our Route Manager system (training provided)

Managing internal task flow to ensure smooth and timely service

Assisting with invoicing, payments, and general office admin

Liaising with our drivers and operations team to help resolve any delivery or account issues

About You:

We’re looking for someone who is:

Experienced in customer service and administration, ideally in logistics, distribution, or a service-based industry

Confident using workflow or scheduling systems (experience with delivery routing or dispatch tools is a bonus)

Organised, adaptable, and great at juggling multiple priorities

Proficient in Microsoft Office (Excel, Outlook, Word)

A clear communicator and reliable team player

Comfortable learning new systems and processes quickly

Experience with a system like Route Manager is not required, but familiarity with similar platforms is highly regarded.