Love tech? Love people more? Come work with a business that values both.

About the Company

Our client is not your typical IT support business. They are the go-to tech partner for Melbourne’s small business community. The team prides themselves on not hiding behind tickets or scripts. They show up, solve problems, and build lasting relationships with real people.

About the Role

They are growing fast and need another Level 1 or Level 2 IT Support legend to join their crew. You will talk to people, not systems. One day you may be solving networking issues on-site, the next you may be helping a clients recover lost files.

Providing Level 1 or Level 2 tech support both remotely and on-site

Supporting clients with Microsoft 365, Windows OS, networking issues, and general IT troubleshooting

Advising small business owners on tech upgrades, security, and best practices

Escalating complex issues to senior technicians (when needed)

Documenting tasks in our internal systems and maintaining client records

Being a friendly face and helpful hand to clients who rely on you to keep their businesses running

Essentials

2+ years of experience in a similar Level 1 or Level 2 support role

Qualification in IT, Computer Science or equivalent practical experience

Strong working knowledge of Microsoft 365, Windows OS, and networking basics

Valid Victorian Driver’s Licence to visiting clients across Melbourne

Excellent verbal and written communication skills

Strong problem-solving ability and a cool head under pressure

Bonus Points If You:

Have worked with small businesses before and understand their needs

Are familiar with remote access tools and ticketing systems

Are the type of person who Googles, tests, and learns before escalating

Hold or are working towards relevant certifications (ITIL, CompTIA A+, Microsoft certifications)

Work alongside experienced techs (and the founder) who love mentoring. If you are looking for a role where you are more than just a headset behind a helpdesk, and you actually get to build trust, relationships, and your career, we want to hear from you.

APPLY NOW with your Resume and a Cover Letter with 5 reasons why we should hire you.